Dr. Brandt SkincareReviews of drbrandtskincare.com

Bought the no more baggage eye tube after using it for about 2 weeks the tube solidified and I can’t get any out - I emailed to say this & was told to put it in hot water - massage it - I did this but to no alas nothing came out - I emailed again & was told because I’m international (in uk) & out of warranty period (difficult not to be as you have to wait weeks for it to arrive) they would not send a replacement or a refund & instead wanted to offer me discount on buying something else with them - to me this is shocking customer service on a product that I paid nearly £50 for - would never buy again - very poor

Constant unsolicited spam and statements that I supposedly "subscribed", but I did not. Do not do business with any company that reaches out unsolicited and pretends that "you subscribed".

Cancel my order!I didn't receive my order in the first place and then was told that it will be send again. I also acknowledged that I will be away starting from the 20th of June and that I need my package till this date. Therefore as still it is not even on it's way,cancel it and return my payment! This is not ok the way you treat your customers and lose our trust!!!!! ORDER #322863 First order number:Your order number is: #319546

Purchased the no more baggage which didn't do a thing, was told by customer services I couldn't return due to it being open, I've sent numerous emails and all I get bk is sorry but it's open and can't be returned, how else you meant to try a product lol well they can get lost if they think I'm wasting anymore money .....

No More Baggage eye cream - this goes on fine and looks good at first…until you touch it. If you try to apply concealer with a brush, or touch your face later in the day, it easily peels off like rubber. You look like your face is peeling off. For their ‘guarantee’, when I tried to return it, there is no refund. They only offer a store credit. Don’t really want any more products after this bad one. Customer service does not reply to requests for a refund.

Absolutely appalling customer service. I purchased 2 bottles of liquid sunscreen. The product is impossible to get out of the bottle using the dropper applicator. When I did manage to apply the lotion I got sunburnt. I contacted customer services and provided them with answers to a long list of question and was advised they would carry out an investigation. After waiting 5 weeks I contacted them and was asked to answer the same questions yet again. They had not investigated my issues and kept fobbing me off clearly hoping I would go away. I decided to raise it as a claim with PayPal. Eventually they responded and sent me a returns form. I sent the products back well wrapped in layers of bubble wrap all at my own expense. A few days later I received confirmation they had received my return and I should wait for a refund. After almost 2 weeks I contacted them via chat and was told I would not be getting a refund as the items had been damaged when they received them!! Outrageous as it took 2 weeks to notify me that this was the case. I’ve asked for photos and they don’t have any. SCAMMERS!!! Lucky my husband is a solicitor so they have not heard the end of this

I would echo the other poor reviews. It took me weeks of emails to return a product due to a quality issue. I kept receiving holding messages and just when I'd given up, my item was refunded. I have never experienced such poor customer service - it's such a shame and it's put me off ever buying Dr Brandt again.

I purchased my item was in stock. Got an empty box delivered was told out of stock. Sent an empty box ??????? Bizarre and no explanation for this and no apologies as I accused deliver service