m C.
Order Never Received - Credit Card Charged
I ordered a Star Wars lego set from DrawyMe and was charged for the item on my credit card (this was supposed to be a Xmas gift) but never received the item I ordered. I also never received any response from DrawyMe about the status of the order. Had to jump thru all the hoops to cancel the charge on my CC and contact DrawyMe. The only good experience I had was that DrawyMe refunded my CC very quickly. They said the order got “lost”. If I wasn’t diligent about checking my credit card charges, my account wouldn’t have gotten credited and I wouldn’t have gotten the item. Inventory control and accounting practices could be improved upon.
Response from DrawyMeFeb 8, 2023
We were very sorry to hear about your frustrating experience with DrawyMe recently and apologize for the inconvenience that this has caused you. Your feedback is of value to us as we always strive to improve our services. Please, contact us so you can share more about your experience and help us improve. We believe in second chances and would love to make your next purchase with us a positive experience.