DprintesReviews of dprintes.com

I ordered my product a month ago and they lost it in transit. I spent $70 for a poster and then wrote the wrong address. I can't even message them to fix the problem. Everytime they ship it, it says it gets mailed back to the sender.

Prompt safe shipping, but 2 of the 4 posters were of very poor quality. The printing process is to a good standard, but the original artwork files on 2 images were substandard, ok for a greeting card, but not for posters. They have a very limited customer support system which does not acknowledge a complaint except to reprint the items, which is pointless where the images file itself is pixelated and has jpeg artefacts from being inadequately prepared for printing. After a ridiculous number of email exchanges including being promised a refund which was of ZERO because they were to refund the zero value REPRINT that I did not want, they finally refunded me for one of the 2 poor quality posters. I opened a dispute with my credit card provider but I haven't the energy to follow that through what with pandemic and lockdown. Waste of money and time and energy, but such poor customer support was pathetic and disappointing. I can't bring myself to hang the 2 posters that are ok because the whole episode has tainted them. I never want to repeat this experience. Wasted £50 instead of cheering up my office space with humourous cats.

I have placed a order on august 25 they it said it was shipped and I still haven’t received it yet. Can’t get ahold of anyone through the number provided. I’ve sent two emails and the response was it was shipped. So I’ve filed a claim I wonder how that’s gonna go.

Beware...This company does not offer refunds. I ordered a few posters this company and the quality of the print and poster was not as expected. The posters certainly do not look worth anywhere near the price paid. I submitted a refund claim and was informed that could only provide a reprint and unfortunately do not provide refunds. Basically like it or lump it. Not happy and will never be ordering from this company again.!!

DPRINTES IS A SCAM! I ordered only one item, and they charged me $31.47 for the item I had ordered, then they charged me again $36.91 for what I don't know. I did not order anything after the first order. I tried contacting customer service at their 833-933-1816, and there is no one there except the machine. I will report this company to BBB for this is obviously a scam, because there is no way to get hold of anyone to refund my money. Watch your money with this company!

I did not receive my order. When I received confirmation that the product had shipped it blatantly said that DUE TO COVID-19, SHIPMENTS COULD BE DELAYED. So, being the patient person that I am, I waited over a month. When I submitted a claim that I did not receive my order, they e-mailed me back saying that the 30-day period for international orders had passed and my money would not be refunded. THEY told ME their shipments could be delayed. A pandemic occurring around the world certainly is out of my hands. This, in my opinion, nullified their 30-day rule. When I e-mailed them back, stating this, I received the response "good news! Your item has been shipped!" 2 MONTHS AGO!! When I e-mailed them back ... again, I was told to submit a claim WHICH I ALREADY DID AND PROVIDED THEM THE CLAIM NUMBER FOR! I haven't received a reply since having told them that I would appreciate if they would read the e-mail prior to responding.

Avoid this company at all costs.I ordered a print for a gift and didnt recieve it in time.I still havnt recieved the print so I requested a refund.They are refusing to pay a refund.All you get is emails saying sorry for your frustration.I am now having to raise a retail dispute with my bank to try and get the money back that way.Avoid them once they have your money they don't care about any issues.

Dprints has the worst customer service i have ever experienced once they have your money they have no interest in rectifying any problems they just reply saying sorry for your frustration we hope to improve your experience in the future i would AVOID this company at all costs!!!!