doxoReviews of doxo.com

Response from doxoAug 5, 2024

Hello Richard, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account. If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you! Best, Lisa

Response from doxoAug 5, 2024

Hello Kent, doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. We are very clear about the delivery date on payments when they are made, we have no desire for anyone to have a late payment, we even ask that you check a box and say you understand the date when making your payment so that you do not have an interruption of service. I would recommend contacting our Customer Care team so that we can investigate this with you. You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon! Best, Lisa

Response from doxoJul 29, 2024

Hello Della, I’m very sorry to hear about this, and I want to assure you that this is not the experience we’d like you to have with our service. I would strongly recommend contacting our Customer Care team so that we can investigate this with you and make things right. You can do so at https://support.doxo.com via live chat support. I hope we can hear from you soon! Best, Lisa

Response from doxoJun 21, 2024

Hello Craig, We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account! We also have a subscription service, doxoPLUS, which allows you to pay any number of billers without an individual fee when paying directly from your bank account. At $5.99 a month, it’s an especially good deal if you pay multiple regular bills! It also offers overdraft protection, identity theft protection, credit protection, and more key features that help you pay your bills securely and guard your financial health. If you'd like more information about either of these payment options, you can reach out to our Customer Care team at https://support.doxo.com. Thanks, Lisa

Response from doxoJun 4, 2024

Hello Donna, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account. If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you! Best, Lisa

Response from doxoJun 4, 2024

Hello Jenna, It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to make it right! Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you! Thanks, Lisa

Response from doxoJun 4, 2024

Hello Nicholas, We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account! We also have a subscription service, doxoPLUS, which allows you to pay any number of billers without an individual fee when paying directly from your bank account. At $5.99 a month, it’s an especially good deal if you pay multiple regular bills! It also offers overdraft protection, identity theft protection, credit protection, and more key features that help you pay your bills securely and guard your financial health. If you'd like more information about either of these payment options, you can reach out to our Customer Care team at https://support.doxo.com. Thanks, Lisa

Response from doxoMay 2, 2024

Hello Sandy, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account. If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you! Best, Lisa