doxoReviews of doxo.com

Response from doxoSep 19, 2025

Hi Nick, We appreciate you taking the time to leave your feedback! We want to clarify the payment delivery date is always clearly displayed during the payment submission process. Users must review and approve the payment delivery date before completing the transaction. Different payment methods have different delivery timelines, which is why reviewing the displayed delivery date is important to ensure it aligns with any arrangements made with the biller. We also offer free payment options when you link a bank account, which can help reduce fees. You can learn how to activate this feature by following the steps here: https://www.doxo.com/w/user-support/how-do-i-link-my-bank-account-for-free-bill-payments/ Sincerely, doxo User Support

Response from doxoSep 16, 2025

Hi Paulina, We appreciate your feedback and the opportunity to respond. In some cases, a small fee may apply for ACH payments, or a variable amount for card payments, to cover the interchange and delivery costs of payments. Fees are always disclosed up front during the payment process and in order to move forward with the payment, you must accept the timing and fees associated with the payment. doxo also provides a fee FREE payment delivery option to pay any bill: simply link your bank account in your doxo Wallet to activate FREE payments to any of your billers when used as the payment method for your bill. If you need help setting this up we’d be happy to assist: https://www.doxo.com/w/user-support/ Sincerely, doxo User Support

Response from doxoAug 18, 2025

Hi Debra, We appreciate you taking a moment to share your experience with doxo. We're sorry to hear that your credit card issuer treated the payment as a cash advance — that shouldn’t have happened. Payments made through doxo are not intended to be processed as cash advances, and we understand how frustrating it can be to encounter unexpected fees. We’re glad you connected with our Support team about this. As a reminder, doxo also offers a free payment option by linking your bank account to your doxo Wallet. You can set that up here: https://www.doxo.com/u/wallet If you’d like to continue the conversation or need assistance in the future, feel free to reach out to our support team anytime: https://www.doxo.com/w/about/contact/ Sincerely, doxo Support

Response from doxoJul 21, 2025

Hi Dang, We're very sorry to hear that your credit card company charged a cash advance fee — that should not have happened. Payments made through doxo should not be considered a cash advance. We understand how frustrating unexpected fees can be. We are glad you reached out to our Support team. Our team received the requested information today and will move forward with the resolution discussed. Just so you know, doxo also provides a FREE way to pay any bill by linking your bank account to your doxo Wallet. You can connect to your wallet using this link: https://www.doxo.com/u/wallet If you'd like to discuss this further or need help navigating the issue, our support team is here to help: https://www.doxo.com/w/about/contact/ Sincerely, doxo Support

Response from doxoApr 17, 2025

Hello There, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account. If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you! Best, Lisa

Response from doxoMar 5, 2025

Hello Katie, We appreciate the feedback—it sounds like there may be a misunderstanding. Please reach out to our customer support at https://support.doxo.com. Our team is available to live chat, and they’ll be able to help you look into this and make things right. Thanks, Lisa

Response from doxoJan 15, 2025

Hello M J, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account. If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you! Best, Lisa

Response from doxoJan 8, 2025

Hello b. wachter, We appreciate the feedback—it sounds like there may be a misunderstanding. Please reach out to our customer support at https://support.doxo.com. Our team is available to live chat, and they’ll be able to help you look into this and make things right. Thanks, Lisa