doxoReviews of doxo.com

Response from doxoOct 11, 2021

Hello Kennedy, I’m very sorry to hear you’ve faced this issue with our service. We’d like to have the opportunity to investigate this further and make things right. If you haven’t already, please contact our customer support team, which is available via live chat at https://support.doxo.com. Thank you! Best, Lisa

Response from doxoAug 25, 2021

Hello Julie, We understand your concern about fees. To let you know, you can pay your bills via a linked bank account for FREE on doxo when you pay on the mobile app: https://www.doxo.com/mobile/ If you'd like more information about this, you can reach out to our Customer Care team at https://support.doxo.com. Thanks, Lisa

Response from doxoAug 13, 2020

Hello Walter, I’m sorry to hear we've missed the mark with your experience of our service. We’d like to have the opportunity to investigate this further. If you haven’t already, please contact our customer support team, which is available via live chat at https://support.doxo.com. Thank you! Best, Lisa

Response from doxoDec 31, 2019

Hello Jmel, Thank you for your feedback. We are working to decrease our processing times, and your comments help us towards that goal. At this time, paying by your bank account (ACH) will be less expensive but will take longer to process. Paying by card will have an additional fee, but should reduce the time it takes to process your payment. doxo does also offer the option of scheduling your payments ahead of time, if that helps—though we understand that may not always be an option. Thanks, Lisa

Response from doxoDec 2, 2019

Hi Shellie, Thank you for your feedback--we're sorry you've faced issues with payments getting processed. If you haven't already, please reach out directly to our Customer Support team at https://support.doxo.com so we can get this investigated for you. They're available 24x7 via live chat, email, and phone. Thanks, Lisa

Response from doxoNov 21, 2019

Hi Pat, Thanks for taking the time to review doxo. Just to clarify, a subscription to doxoPLUS is not required in order to use doxo. Having a doxoPLUS subscription does mean that payments made from a bank account incur $0 in delivery fees, but anyone with a (free) doxo account is able to pay over 50,000 billers through our service. If we can help clarify anything else, our Customer Support team would be happy to talk on our 24/7 live chat at https://support.doxo.com, or via email at [email protected]. Thanks again, Lisa

Response from doxoNov 20, 2019

Hi Murray, Thank you very much for your feedback--that sounds like a frustrating experience, and we're sorry about that. We're working on building out AutoPay, and at the moment the reminders don't state the amount due on your current bill. This is why we send emails when your next payment is scheduled to be delivered, in case you want to change anything, like the amount due. If you'd like any assistance in making sure that you're set up to receive email notifications from doxo, I'd encourage you to get in touch with Customer Support at [email protected] or on live chat at https://support.doxo.com. Thanks again! Lisa