doxoReviews of doxo.com

What a poor service model and long-winded, useless customer service to top it off. I was away and got back from a long vacation to realize I owed a toll to TxTag. I was going to send a check but was concerned with all the delays caused by COVID that it would not get there on time. So I used doxo. They gave me a date that was two days before the due date so I used it and paid a $3.99 fee to pay a $2.86 toll but I figured it was better than a late penalty. TxTag ended up charging me a penalty because they got it/posted it late (I called TxTag and charge was waived). I first contacted doxo to get in touch with TxTag and got two separate long-winded emails I could barely decipher them by the time I got to the end. Essentially they said they did not guarantee delivery and would not contact TxTag. Conclusion - useless service, expensive for what they do, lousy and incomprehensible customer service. When I followed up with TxTag the rep told me not to use doxo again. LOL I agree.

I would NEVER give a favorable review of this site. I used it out of complete ignorance, thinking it was the furniture store I was actually paying. I made a payment on May 8th which they happily took out of my account THAT day. It is now the 15th and the payment still hasn't been made. When I talked to themn, they told me they do it by check and snail mail (?!). I'm done with this. Be careful and make your payments some other way, NOT with THIS group.

DO NOT USE!!! YOUR INFORMATION IS NOT CONFIDENTIAL! I am not a person to do reviews but after what happened today...someone needs to hear this. I used the company to pay a medical bill ( I thought I was using the hospitals payment company..my bad it wasn't) The money came out of my account pretty quick but the hospital still has not received payment. I called DOXO and was told they needed to research the issue. I received an email, not a receipt mind you an email. Stating that the payment had been made on the 1st of the month and the hospital needed to research where the payment went. Ok so I have been in daily contact with the hospital and they still do not know or have any payment from this company. I get it people make mistakes, but when they do they need to fix it. BUT... here's what gets me. Today I received an email from DOXO. I was very concerned because it stated that a payment to WCA waste had been made...UMMM who is WCA waste, I am kind of upset. I did one payment only and gave them no other info. I opened the email to find a receipt for another customer of theirs. (oh and they are supposed to be an Identity Theft company) There is a receipt not with my name, someone else with the company that they supposedly paid (WCA waste) and basically the same information that I was told "we paid this and the company needs to figure out where the money went." Well at least this other person had a receipt oh wait a minute I have their receipt. I will not be using this company again and advise that you do not either.

I had problems with mail "disappearing" so I entrusted DOXO to make my payments as I authorized. Problem was their service didn't have 2 of my utility companies as I originally thought/read, whatever; cause that's not my complaint. I cancelled my subscription NOT just once, twice...today was THE THIRD TIME! I went to check my bank account for something totally unrelated and found that I was charged yet once again for a subscription! I contacted their service and went through the "automated" robot with no luck. Finally got a hold of a "person" and from there it was verify this n that and finally I received my request for a refund. Things is I was charged for other months AFTER cancelling! Even though it's $4.99 a month; I was charged over $22.00! That's over 22bucks BACK into my pocket! These little here n there charges add up! And I for one can't afford to be lining the pockets of the already rich! ***Update *** Feb 10, 2020 DOXO wanted me to contact them regarding my review/experience, so I did. To NO AVAIL!!! I got nowhere with them cause all I got was the run around. I asked to speak to a Supervisor/Executive and once again I got nowhere. Oh well for the concerned company who didn't like their review!

I used this to pay and they said it wasn't received. Now I have a 50 penalty. Doesn't work very well

I don't like going on line to pay bills. I like calling on the phone. It's easy for me.

If I looked at my bank account correctly. I paid nine dollars. To pay a fifty dollar bill. Will look for a different way. A buck or two fine. Nine dollars. No thanks.

I don't think I should have to pay a fee to pay my mortgage!! Why was my mortgage transferred from a company where I did not have to pay a fee to a company where paying your bill requires you to pay a fee