doxoReviews of doxo.com

Response from doxoAug 31, 2021

Hello, We're sorry to hear your experience hasn't been good -- we think there may be a misunderstanding. If you’re interested in cancelling your account, you can follow the steps outlined here. https://support.doxo.com/hc/en-us/articles/115000020574-How-do-I-cancel-my-doxo-account- If you have any other questions, or would like help going through this process, our customer support team at https://support.doxo.com is available via live chat support. Thanks, Lisa

Response from doxoJun 16, 2021

Hi Myra, We’re sorry you had an unsatisfactory experience getting Customer Support —that’s not the experience we’d like you to have of our service! Please get back in touch with an agent on live chat at https://support.doxo.com and we'll investigate your case and look into making things right. Best, Lisa

Response from doxoJun 8, 2021

Hello Avrohom, Thanks for your feedback. We’re actively working to speed up processing times. Paying by credit or debit card will have an additional fee, but should reduce the time it takes to process your payment. If you have any questions, please reach out to our Customer Care team at https://support.doxo.com. Best, Lisa

Response from doxoMay 12, 2021

Hello, I’m sorry to hear you’ve faced this issue with our customer service. We’d like to have the opportunity to look into this further. Please contact our customer support team on live chat at https://support.doxo.com and we will open a ticket to investigate. Thank you! -Lisa

Response from doxoApr 15, 2021

Hello Kathy, I’m very sorry to hear you’ve faced this issue with our service. We’d like to have the opportunity to investigate this further. Please contact our customer support team on live chat at https://support.doxo.com. You can also email us at [email protected] and we'll get your issue routed to an agent directly. Thank you! Best, Lisa

Response from doxoApr 6, 2021

Hello Lizzy, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account. I'd also encourage you to reach out to our Customer Support team so we can investigate your specific timing issues. You can do this by reaching out to an agent on our live chat at https://support.doxo.com. We hope to hear from you soon! Best, Lisa

Response from doxoMar 31, 2021

Hello Lorie, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you. doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your electricity provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same secure account. If you have specific questions about the delivery of your payment, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you! Best, Lisa

Response from doxoFeb 16, 2021

Hello Chad, I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I want to make sure we can resolve any issues you might have faced with our service. If you haven’t already, please contact our customer support team, which is available via live chat at https://support.doxo.com. Thank you! Best, Lisa