downunderbedding.comReviews of downunderbedding.com

I reached out to Down Under Bedding regarding a severe product defect with a set of Glucksberg 850 Fill Power Down Pillows that have a failing casing, causing constant down leakage. I expected basic professional support or guidance regarding their brand’s quality standards. Instead, I was met with the most hostile, condescending, and unprofessional customer service interaction I have ever experienced from a retailer. When I politely emailed their support team detailing the defect, their immediate response was an astonishingly dismissive: "Our main question is why are you contacting us?" When I brought up their inappropriate tone and requested to speak with a manager or supervisor, the representative doubled down. Rather than escalating the issue or handling the matter with standard corporate courtesy, they replied with blatant hostility, calling my inquiry "irresponsible," arguing with me, and childishly concluding with: "Take care and this address will be blocked." To explicitly block a paying customer simply for requesting supervisor escalation and addressing an aggressive tone is entirely unacceptable. A company that treats consumers with such spite and zero accountability does not deserve anyone’s business. If you value customer support, product accountability, or basic respect, avoid Down Under Bedding entirely.

I left a 2 star review on there web site that didn't get posted. I previously bought 2 wool duvets from them that were made with super wash wool and had corner loops for tying to the duvet covers. They were great so I went back to the same company and bought what I thought was the same product because that was the only wool duvet on the web site, turns out it's no longer the same product, has no corner ties and I have no idea how it will wash, so I wasn't happy that I didn't get the same product so left a poor review. Got an email back saying it was inappropriate to leave a negative review because I didn't didn’t check out the specifications I needed.

I received my first duvet from DUB Christmas of 2020, I spent months researching and chose Down Under Bedding to purchase the Glucksberg 850 loft oversized king duvet. It is even more amazing in person! Like sleeping under a cloud and super warm. I recently decided to purchase a lighter weight duvet because I live in the South. I got the Filled in Canada down oversized King duvet and was just as thrilled with this one! Fantastic pricing, quick shipping, absolute quality. I trust DUB for quality bedding.