Down4SoundShopReviews of down4soundshop.com

I am a first time buyer from Down4 Sound i just wanted a little help in what amplifier to buy to push a Evl 12' shar sub and the tech told me the sub i had was a evl already and he recommended a amplifier that could probably do the job but his attitude towards me was not nice at all talking to me like I didn't know what I was talking about. I didn't really appreciate that at all. Down4sound is probably a really good company but it can take one person to make the company so ugly......so I decided to shop else where for my needs. Any never recommended nobody to shop at jp's company sorry but best customer service idk........

I placed a $ 1000.00 order 3 days ago. I've contacted them via email. Dayb1. First was to see if they price match. We'll they wanted proof which i had no problem with and they responded right of way. Day 2. The next day I asked how long do I have to wait for my order as it still sitting in " waiting for fulfillment " I was told 1-2 days ,should be out that day. OK no biggie. Day 3. Now is day 3 and it's still sitting in " waiting for fulfillment" no update at all. I dont understand why they lie and say it'll be 1-2 days. Why not just say it'll take a week to just ship your order ,this doesn't count the shipping process which h will be another week. I was very skeptical about this place as I seen mixed reviews but liked how they were. I guess I was completely wrong. Bad customer service guys. Shouldn't have to wait a wk for 2 peices just to be pulled ,packed and shipped.

Not service-oriented, too expensive and worst of all, very, very snooty and condescending. Unfortunately, there is also a lack of expertise

Jp53 didn’t even last 24 hours piss me off first and last time I will purchase a Jp amp

I ordered a JP234 amp on June 11, 2024; amp exploded less than 2 months later with VERY light use and well within power limits without clipping (150x2 + 180x2, rated for 234x4). It took a week just to get RMA approval. I was told 4-6 weeks for repair upon receiving RMA. It's been 2 months and no update. I emailed office manager a week ago, still waiting for a response. WHY DOES IT TAKE A WEEK to respond to emails? Support is very poor. I did research this company before purchasing and gave benefit of the doubt - now I have regrets! I already purchased another amp because I knew it was going to take forever to get it back based on complaints I've read, and I was right! I won't be purchasing from down4sound again.

Bought a box from them received it all busted up. Customer service was s^$t & unprofessional. The protection plans the have are just as bad. It's been 4 weeks & still no refund. DO NOT BUY FROM DOWN FOR SOUND you will regret it

I ordered a sub box which comes unassembled, and the directions say to glue and screw the cabinet together. The parts list shoes those items, but they were not included with the kit. I called them and got a snippy woman who just confirmed that they do not come with the kit, no "I'm sorry" or any other help. Lousy customer service and as far as I'm concerned an incomplete item. I'll never shop there again.

DOWN4SOUND SUCKS I can’t win with Down4SoundShop. 2nd time this happens. Ordered a week ago and didn’t hear back. After 5 days, I asked for an update. Was told my order would ship out Friday at the latest. Received a shipping notification with tracking number so I get excited! This morning I get the email that the products I ordered are no longer in stock, but they show in stock on the website… a whole week to tell me my order isn’t going to be available is crazy… I may not be spending hundreds of thousands, and they’ll probably never miss me, but D4S been nothing but disappointing.