doveinteriorscarpetone.com is listed under Craftsman in Ruskin, Florida.
doveinteriorscarpetone.com (doveinteriorscarpetone.com) has 100 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Verified C.
Do your research! They will lie and mislead you into a cabinet contract without including the costly installation. Dove does not use licensed plumbers on their bathroom remodels. This company is not pulling permits. Buyer Beware!
Tom & B.
My review is of the flooring department only. They missed the date they were to deliver the flooring. Then the following day they were hours late. It took over 12 hours for a 2 man crew to install 300 sq ft of vinyl planking. We had no idea they would be in our house until 7:30 pm. It seemed 1 was a skilled installer while the other was a helper. Neither spoke english. Apparently they didn't have what is normally used to clean the floor after installation and were getting ready to leave when I insisted they do something to clean the floor. With a shrug of the shoulders 1 of the men took a sponge and some water and cleaned what he could. They left us with a livingroom floor covered with grit and dried glue. I cleaned what I could that night. The next day I got tired of waiting for the supervisor (?) to call to check on how the job went, and called him at 11:30. He made arrangements for a cleaning company to come and clean the floor. Then the tropical storm Hermine hit so we ended up living in this dirty mess from Wed. until Tues. I never did hear from Dove's install supervisor as to how things went. Today Dove called to get my final payment. When I expressed my dissatisfaction with the job it was obvious that all they wanted to hear was if the floor was installed correctly. When my answer was yes all they wanted to hear was when and how the payment was to be made. Not even an apology. No attempt to make things right. I usually try to give my business to local business but Dove Interiers have seen the last of me. FYI, in the past I had flooring installed in another house and I used Empire Flooring. I should have used them again.
Response from doveinteriorscarpetone.comApr 4, 2017
Tom & Barbara, We sincerely apologize for the negative experience you've had with the flooring installation aspect. We feel regretful we were unable to satisfy your needs and ultimately make you feel comfortable during the installation process with your flooring. We always value customer feedback and have taken necessary measures to ensure this does not happen to any customer again. We understand that you have been quite satisfied in the past using our Window Treatment department so we hope to see you again there for an opportunity to redeem your situation. Please feel free to contact our store any time for assistance at (813) 642-4369.
Dissatisfied
Horrible customer service. Would not use this store again and tell as many people as I can about the rude owner. The Hunter-Douglas Lumineers were defective, not once, not twice, but three times. Owner ended up hanging up on me. Listen, I didn't make the Lumineers and with the price paid, they should have been stellar and were not.
