First C.
Really disappointed with Moonis and Team
Really disappointed with Moonis and Team. They started working with us on a small STR portfolio. After some weeks, it became clear that their experience in the sector we operated in, was not as advanced as we had hoped. Silly mistakes were made like having a calender reduced to €15 a day, not communicating with guests and not knowing how to resolve simple issue especially if they were any way out side the box. However what was worse of all, was how they stopped working with us. Basically they just stopped over night. We hired them through Upwork and upwork automatically closed the contract as they hadn't confirmed details to upwork. I understand if it was time to part ways but this last part was very unprofessional. If you have one STR or if you have many but they all are exactly the same i.e. hotel rooms, this firm might work, but anything else, I would avoid. They never returned our messages or came back to us about closing things up properly.
Response from DosbnbOct 7, 2026
Hi, thank you for sharing this, and we're sorry the partnership ended the way it did. For context, we managed your portfolio for six months on a revenue-share basis, so our fee depended entirely on how the homes performed. The market was slower than expected, the revenue the portfolio was projected to earn never materialised, and over those six months the arrangement earned us nothing. On the ending: the Upwork contract was closed and the escrow refunded without notice. When we asked about it, you told us it hadn't come from your side. With the contract ended, we let you know we wouldn't continue and removed the listings from our pricing and property management systems. We understand that felt abrupt. In hindsight, we should have agreed a notice period and a proper handover rather than letting the Upwork closure decide it. We'd still like to go through the pricing and guest issues you raise. Please email [email protected] and I'll reply personally. Moonis, DOSbnb