DorsetvehiclesalesReviews of dorsetvehiclesales.com

If I could leave -10 star I would. If you are wise avoid DVS. Anthony was obliging and friendly when trying to sell me a car but the minute something went wrong the tactics start. I bought a car from them end of May, it was delivered to my address June 1st. July 23rd engine light comes on. Turns out the coolant housing is leaking. I get in contact with DVS after getting this diagnosed on Sept 4th and they initially gave false info by saying the warranty is only 90 days. After showing them evidence in their own text messages, paperwork that the warranty is 6 months they agreed to fund a repair if I brought the car back to their nominated garage. Importantly I have evidence of this via texts and phone conversations. They gave me the garage details in Poole, and I booked it in with them for repair to be carried out on 28th Sept. This week said garage wanted confirmation from DVS that they'd cover the cost before ordering the part and rang them to confirm. At which point DVS pretended they could not remember such a conversation taking place. Therefore, the garage asked *me* to get DVS to confirm, which I tried to do this week (W/C Sept 21st 2026). At this point DVS started screening my calls, ignoring my emails and texts. I eventually got hold of them by calling from a different number. At which point they refused to talk to me, blocked my numbers and told me to email a complaint. Which I have done. I've sent an email giving them 14 days to abide by the consumer act of 2015. This is no way to run a business, but if you do a bit of digging you'll see it's their standard practice. My experience is far from unique. They sell folk faulty cars and when things go wrong, duck responsibility, block calls and ignore emails etc. There is a reason why they won't accept any payment that is not bank transfer and only sell cars by appointment and don't maintain a presence at their site 9-5. Anyone who wants to is free to contact me if you want to see the evidence of all I have stated.

I don’t even know where to start with all the issues we have had with these guys too many to put in writing but they still owe us 2.5k after a year of chasing for hire cars they authorised - even after I said I would get a run around instead. They authorised every payment before hand but blocked our numbers and only answer if I call on someone else’s then they say “we thought you had been paid” will sort this right away” then hear nothing back. They had the car back twice - once for 3 months and on return haven’t told us what was wrong or what was done to it and now it’s dead and scrap £200 leading me to believe they knew this all along. 9 months of ownership 13k cash down and 2.5k hire cars costs. Will be taking them to court & reporting to trading standards but shouldn’t to resort to that costing even further cost. They aren’t registered with the motoring ombusdmun. Beware you won’t have a leg to stand on with these guys unless you take them to court! I’ve now had to pay a solicitor on top of this and have no car or money! Also not great to deal I’ve been ridiculously patient and just been shouted at, Also threatened with slander if I leave a review but I can prove everything I’ve said here in black and white.

Dorset Vehicle Sales were brilliant to deal with very honest and professional

Excellent customer service and a really smooth process from viewing to collection.

Absolutely over the moon with my new car, and the whole process was stress free.

Amazing experience, friendly and welcoming staff and all cars are immaculate.

Purchased my first car from this company today. It was a very laid back and enjoyable experience and I am more than happy with my new car! Highly recommend.

Great experience, immaculate showroom and quality cars.