DormifyReviews of dormify.com

Dormify somehow acquired dormroom.com. That was the company we have been purchasing care packages for our kids for a couple years. They were great. Always got notified when the package was sent and got to talk to our kids and see what they got. Since Dormify took over, the packages stopped coming. One in December was missed (for finals). Then the valentines package was missed. That’s when we realized something was wrong. I contacted them last week and have been in an email battle ever since. They refuse to give me a refund and tell me all sales are final. They claim the college must have lost the package and they are not responsible. The college has never lost any other package but somehow they lost two in a row from Dormify. Then they offer to try and “resend” the package and ask me for the address. Shouldn’t they already have that if they claim they were delivered. I am being treated like garbage by their customer service. They claim to have launched investigations into the lost packages and will not do anything until that is resolved. They already said if the college lost them, we’re out of luck. There’s no way they lost 2 in a row after never failing to deliver all the other packages that have gone to him. I hate to leave bad reviews but this company is one to avoid for sure! Don’t let this happen to you!

product doesn't work and I have to pay a fee to sent it back plus shipping it is not worth it + Ripp OFF

Complete scam, bedding left fabric all over me and fell apart. Out $300, customer service does not reply. They are simply scammers.

I purchased a Valentine's Day care package for my daughter in college. We chose this package because it came with a teddy bear. The bear was shown in the photo and was part of the written description of package contents. When the order was being processed and shipped, I received an email notice. The notice contained the same image of the care package with the teddy bear. When my daughter received the package, there was no bear included. I went straight to the company webpage and saw that the bear was still listed in the photo and in the description. I took a screenshot just in case. Then when I complained to Dormify about the missing bear, they told me (several days and multiple attempts later) that a bear was not included as part of the package and that it was not on their website. Over those few days, they changed the listing to remove the bear! Very shady, and I'm glad I took a screenshot of what it looked like previously. They also tried to claim that because they bought the original company which had taken my order, OCM (On Campus Marketing), they were not responsible for anything. It took multiple rounds of emails and social media comments to get a response. They denied all this of course, but then said they would offer a partial refund. No refund ever came and they are no longer responding to emails. This is a small thing as far as cost, but a big thing as far as reliability and trustworthiness of this company. I don't recommend this company at all...everything seems to be a bait-and switch.

If I could give them a zero rating, I would. Absolutely the worst customer service. I tried several times to contact them and I received a response email that they would reply in 2-3 days. They never did contact me and I could not find a phone number. They messed up my order and now I am stuck with it.

DORMIFY acquired a company called OCM that owed my small business over $8000. They never paid me, and DORMIFY refuses to honor the debt that they acquired. They are crooks. Do not do business with them!!!

I ended up giving dormify a shot and was deeply disappointed. The bed set I got fell apart in a week. I was a little concerned because it already had some fraying on it to begin with, but then it pretty much unravelled right away. I contacted customer support and they gave me the run around even though it says on their website that they allow returns. They didn't so I was out $300 bucks. Years ago, they were one of the only dorm companies out there, but now there are way too many other options. I won't buy from them again. Very unhappy and I do not recommend.

Terrible Customer Service! I bought a duvet from them and it came with a hole in it. I sent them a message via Twitter and Facebook and no one even responded. Ridiculous!