DormCoReviews of dormco.com

DO NOT USE THIS COMPANY! If I could give you negative stars that's what you would be given because that's what has been earned. Belmont University provided us with DormCo's informaton and it sounded great. We were told that items would be delivered directly to the university and it would be quality items that would fit everything within the dorm room. WHAT A JOKE! First, the site is hard to navigate. The pictures DO NOT get bigger so you can't see what you are ordering. The descriptions are a joke. We ordered CLOSE $800 dollars worth of stuff. It was to be shipped to Belmont. Where did it go? To our house! First, it took 5 times to check-out because the site kept timing out. Now reading other reviews that is common. I finally went to Paypal to check out, because I don't have time to sit and try to wait for a site nor did I want to be charged over and over again. There's no warning saying if you use Paypal it's shipping to your address, but that's what customer service told me. You should figure that out! The crap that was sent was NOTHING like what was ordered. Additionally, in the shipping note, they don't note all the stuff that appeared to be missing was inside of it. Why would we unpack things that have to be repacked and resent to the university? It was suppose to go to the university! But now, I'm unpacking the box and having to deal with trying to tape everything back together. The headboard looked nothing like pictured. I asked for a return label. Guess who had to pay for their mistake? Me. I had to ship the headboard back at $110. "They don't pay for return shipping." In fact, I didn't even get that in the request email. I got a link to follow to read the policy. How about answer the question? The trunk that was sent is NOT THE ONE ORDERED! We ordered a beige/tan trunk. What was sent is pink. My daughter doesn't want a white and blue crystal headboard and pink trunk. Shaking my head. They asked for a photo. I provided several, even going as far as putting a red sweater against it. I got a message of "Oops." Keep or return it. Keep it will give you a 15% off coupon. Are you serious? Why the hell would I want to order something else from you? How about pay to have it shipped back? Customer service is ZERO HELP! BIGGEST WASTE OF MONEY, EVER! NICE BUSINESS MODEL DORMCO. NEVER, EVER AGAIN!

This is my second time using Dormco.com. My daughter ordered a bookshelf from Dormco but then found out that another family member had the item for her. We tried to call to cancel the order and were told there is no one available via phone to discuss this and that we would have to email. We emailed the situation and received a no despite the fact that the item has not shipped and will not be placed in the dorm for over a month. I tried to call again and was again told there is no manager or anyone available to discuss exchanging the item via phone. I will use companies like Amazon going forward since they have much better and responsive customer service.

I am not happy with the quality and one of the tufts has broken.

Terrible return policy. I wanted to get a bigger size but it was too complicated

Received damaged goods and unable to reach anyone by email or by phone. Took 10 days for an email reply that still does not rectify the situation.

Purchase with caution. The headboard and base legs that they sell are sub standard quality. The base legs were sent twice and both times were completely unusable /broken. The company doesn’t have a phone number for customer service which to me is a red flag. The quality of the cart that we also purchased was something that will end up in landfill after freshman year.

Communication was bad. I talked to someone about getting a partial refund because a coupon code came out right after I ordered. She said I would be credited the difference… still waiting!! On a different note: Quality of bedding was sub par! Won’t be recommending bedding to anyone

I ordered 2 bed skirts but only received one portion of the the 3 portion skirts.