Innovative Skin Care Solutions for Today’s WomenWe specialize in and offer one of the most complete lines of guaranteed effective, luxury skin care products designed to help keep your skin looking healthy and youthful for many years to come.PLEASE READ BEFORE REVIEWProducts purchased from a 3rd party store, mall, kiosk, spa or distributor salon must be returned to the same place you bought them, and all returns and exchanges are subject to individual store policy. Those stores are Individually owned & operated and not associated with D'OR24K COSMETICS LLC the Brand. We don't control or manage their sales ethics & merchant accounts. D'OR24K COSMETICS LLC Sells only online! So please before reviews check your receipt and find the right company you purchased from to review.
D'or24k cosmetics (dor24k.com) has 286 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
dor24k.com
Website
dor24k.com
Category
Cosmetics & Makeup
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 35% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Edit to add a reply to your comment- my credit card bill has your info on it. I feel like youre just making excuses to avoid refunding me.
Pushy, manipulative sales people, bad customer service, terrible expensive products. I was harassed an Puerto Vallarta airport into buying eye lift serum, told I was going to get skin cancer, made to feel stupid about my skin care regime and feel scammed. No response after getting in touch to ask for a refund. I am probably going to have to take this up with my credit card company and complain about the scam sale.
Response from D'or24k cosmeticsMay 1, 2024
Hi Bertie
Can you please email us the credit card statement to review this? This seems wrong. our email is [email protected]
Apologies for any inconvenience. While other retailers may carry DOR24K products, they are not affiliated with DOR24K COSMETICS LLC and its employees, which are associated with this Trustpilot page. DOR24K COSMETICS LLC and its team exclusively sell products on https://www.dor24k.com/.
MG
Marijka G.
I was sold these expensive face…
I was sold these expensive face products. And I have a bad reaction to the task mask. And I don’t see anything change. Been using it for 2 weeks and have not seen any improvement… would like money back… I don’t think this company won’t take back the product for no return. I have pictures from day one and now. The moisture makes me break out.. just not happy…
Response from D'or24k cosmeticsFeb 6, 2024
Hi Marijka Sorry for the inconvenience. Which location did u purchase the products from?
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Sylvia A.
My husband and I had an unfortunate…
My husband and I had an unfortunate experience visiting the D'Or24K store during our vacation in Florida. Dealing with prolonged battle with cancer my husband became particularly self-conscious about the impact of cancer treatments on his skin. Though we had no intention to make any purchases, we found ourselves ambushed by a salesperson who claimed to be both a dermatologist and a co-founder of the brand. He went to great lengths, showcasing his pictures with celebrities (which I now think were photoshopped), and exploited my husband's post-treatment insecurities.
We were manipulated into buying exorbitantly priced and utterly ineffective skincare products, amounting to a $8,000. Looking back, I recognize the high-pressure sales tactics and deceptive practices we should have resisted. However, this vacation marked our first break from the emotionally draining cancer battle, and we let our guard down.
Prompted by our oncologist's advice that the products wouldn't benefit my husband's skin, the next day we came to our senses and went back to the store to return the products we bought. We were met with refusal. It turned out that the store had no return policy, a fact conveniently kept from our attention during the purchase. Their business card, which we took from the store, directed us to the agency's website (where they are indicating a return within 14 days btw), but after we emailed the address from the card, they claimed that they had no association with the stores representing them. It appears their strategy is to evade responsibility by claiming each store can establish its own return policy.
While we acknowledge our lapse in judgment, we hope our unfortunate experience serves as a cautionary tale for others. Steer clear of this store – their exorbitantly priced items are, at best, of mediocre drugstore quality and certainly not worth the investment. The salespeople are trained to exploit vulnerabilities, applying relentless pressure and manipulation until you succumb and buy their products...
Response from D'or24k cosmeticsJan 30, 2024
Hi Sylvia unfortunately we cannot issue any refund for products that not purchased from our website at www.dor24k.com. Each store is independently owned and operated.
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Pam
Very high pressure sales person at expo…
Very high pressure sales person at expo in Myrtle Beach continued until I purchased two products both being eye serums; one in white bottle and one in blue with D’OR24k trademarks. However the D’OR24K website denies any connection with sales of products purchased at expo or mall kiosks. Product applied by sales person was definitely different than products sold to me. Ladies beware! Don’t fall for these expensive products with no proven results and not recommended by dermatologists.
Response from D'or24k cosmeticsNov 13, 2023
Hi Pam,
Apologies for any inconvenience. While other retailers may carry DOR24K products, they are not affiliated with DOR24K COSMETICS LLC and its employees, which are associated with this Trustpilot page. DOR24K COSMETICS LLC and its team exclusively sell products on https://www.dor24k.com/.
TA
Tania
NO REFUNDS
THey distract you away from NO REFUND sign and it is small leeters on receipt. I had a small redness and itching from store application and decided not to use product. I wanted to return unopened cream and they refused, Buyer beware and definetly do not gift unless 100% sure your loved wants it.
MH
Maria H.
I never received my package
I never received my package. Tried to contact customer service never get a response. So disappointed. I paid so much on the product that I never received.
Response from D'or24k cosmeticsSep 18, 2023
Hi Maria can you please check your mailbox. Tracking number show delivered on 11:08 am on September 14, 2023. Let me know if you have more questions. [email protected]
LB
Lies B.
I was lured in with a free sample
I was lured in with a free sample, like a lot of people here.
I told the salesperson several times I didn’t want to buy anything because I could afford it. She would take no for an answer. She would let me get off the chair. The original price was $899 but I could get it at $399. Kept saying I didn’t want to buy it. She started to whisper that she could give me an additional discount so it would be $149. And ended up buying something I did not want. If people say no several times it means no.
Good god I cried when it was finally over. Felt like the worst 40 minutes of my life. And I got scammed. I got bloody scammed.
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My opinion about your answer:
I guess bad publicity is also publicity. I cannot believe that you would be happy as a company that these aggressive salespeople sell your product in that way. It’s also easy to say that they have no link to the company. It wouldn’t hurt to say, sorry that you’ve had this experience with our brand and then go on with your “explanation”
Response from D'or24k cosmeticsSep 19, 2023
Hi Lies.
While other retailers might sell DOR24K products, they are not affiliated with DOR24K COSMETICS LLC, which is associated with this Trustpilot page. DOR24K COSMETICS LLC and its employees sell products exclusively at https://www.dor24k.com/
MI
Michelle
We passed by a booth selling these…
We passed by a booth selling these products and devices at our CNE in Toronto. We were literally pulled into chairs for a “demonstration”. We needed a rest so we went along with it. Super pushy and hard sell sales from two women. We told them many times we had no intention of buying anything and was funny to watch them take different angles to make deals. The red light device was said to be $12,000 but the special event price was “only $8,500”. We had a hard time cutting them off to leave, but had a good laugh about the whole thing. The serums and creams were pushed as well. Feel sorry for those who got taken advantage of. These scammers should be charged and not allowed in these fairs. Bloodsuckers.
Response from D'or24k cosmeticsSep 13, 2023
Hi Michelle,
While other retailers might sell DOR24K products, they are not affiliated with DOR24K COSMETICS LLC, which is associated with this Trustpilot page. DOR24K COSMETICS LLC and its employees sell products exclusively at https://www.dor24k.com/