bruce M.
A great choice for moves and storage
Excellent communication. Drop off and pick up on time. currently pod is in storage until my son finds a new apartment . Rates for this were lower than other storage options.
In 1996, Door to Door revolutionized the self-storage industry by introducing portable, containerized storage in Seattle, Washington. The idea caught on quickly on the West Coast, and today Door to Door serves numerous metropolitan areas across the nation.In 1999, we took the logical next step and began offering self-service moving to our customers with the same commitment to exceeding their expectations. Today, Door to Door’s corporate headquarters is located 20 miles south of Seattle in Kent, Washington.Over the years, some companies have chosen to copy our product as closely as possible, while others claim that they have a better container. In either case, they all struggle to match our industry leading customer satisfaction ratings and enviable record of protecting possessions.Door to Door is committed to delivering quality moving and storage solutions as well as the kind of Exceptional Customer Care you will recommend to your friends and family. Through all of your life transitions, we’ll be here to take care of you.
Door to Door Storage Inc. (doortodoor.com) has 202 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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bruce M.
Excellent communication. Drop off and pick up on time. currently pod is in storage until my son finds a new apartment . Rates for this were lower than other storage options.
JB
Great experience.
Leysan
We booked Door to Door service to move from Virginia to California. We had to work with very tight deadlines, and only had 3 weeks to move! Door to Door worked with us to determine the best way to get our boxes so they are delivered when we needed them. They called us and let us know that we can drop off the boxes ourselves, and that would shorten the delivery time. When it came to delivering the pod to CA, they worked with us to ensure that the delivery date worked for us. They called us back when an earlier date opened up. The driver arrived in the time window indicated by customer representative, and gave us a call when he was arriving. He was very pleasant and worked with us to determine the best place to park. All of our belongings were intact, with the exception of one picture frame, which cracked. That's amazing considering the pod traveled across the country! I HIGHLY recommend this company, it really felt like they had our back and made our stressful move so much more pleasant. And their prices are lower than most of other companies. Do not hesitate to work with them. A special shout out to Karen VanBruggen, who went above and beyond to accommodate us and answer our questions. She was very pleasant and seemed to really care about her customers. I wish that everyone in the service industry was more like her.
Joe
The sales rep was very helpful with scheduling my storage delevery - he suggest I take 2 units which in them end I used both. Had he not made that recommendation I would have had a horrific move. Thanks for the great service!
Tamika
An easy experience. I love the fact that when I did need to get something from my pods they were placed outside for me to conveniently access them with no hassle of finding the location.
Lorenzo
This is a great company with excellent and honest costumer service. Everyone involved was attentive and helpful. They explained my shipping options well and clear and gave me the best rates in the market.
LP
We enjoyed working with Door to Door storage. I started the process a few months in advance and the sales rep kept in touch as I made my plans. He answered questions honestly and promptly. The storage units were delivered by a friendly guy who worked with us to place them to our satisfaction. And they were picked up promptly on the day we agreed upon. Now they're in storage - so can't comment on that part since we won't open the units for a couple years when we return from our travels.
jessica B.
I just received my pod after a year of storage. I was thrilled to find the contents in perfect condition - it looked as if I had left it yesterday. When trying to schedule delivery, our schedule kept changing and I must have changed the location and delivery date three times. Each time there was someone with customer service who said "how can we make this work" instead of "you can't do that" or "that is really difficult." What a relief!! I never write reviews but was so happy with my experience that I had to reach out. I felt like this was a small neighborhood business who cared about it's customers -- but with the infrastructure and resources of a national business. I would use them again in a heartbeat!