Door to Door Storage Inc.Reviews of doortodoor.com

Great customer service & friendly people. Had a small challeng early on but was quickly worked through & logistics manager fixed the issue.

I moved from DC to Boston last month and used Door to Door. They dropped off 2 pods, we loaded them, and they picked them back up. They brought them to a storage facility in Massachusetts and then dropped them back off at our place a month later when we moved in to Boston. It was easy to organize the drop offs and pick ups, even when I had to reschedule. I have a one-bedroom apartment and 2 pods just barely fit all of our stuff, despite the fact that we were told 1 pod might work. That's the only reason I'm giving them 4 stars. Their price was lower than other companies, but other companies also had much larger storage containers.

We recently used Door-to-Door for a cross country move and had a great experience. Not one item arrived broken, and we were able to talk to people quickly every time we had a question. The only thing that would have made it outstanding would be an online platform to track your shipment or reschedule the drop off and pick up of containers, as that was the only element that was a bit complicated and required a bit of time on the phone. Nothing about our service was ever bad when calling in, but it took a bit of time and a learning curve to understand the buffers that were required on both ends. Anyway, the containers were easy to load and picked up and dropped off just as requested, so we would happily recommend to friends and family!

Their service is reliable, they are reasonably priced, they usually contract with quality people. I like Door to Door. They have helped me move a few times.

There was more damage to contents than we expected and we are very experience at packing & moving. Everything was covered appropriately with blankets and packed TIGHT. Everything else went very smoothly. The whole process was very smooth at the front end, a few minor snags at the unloading stag. Drivers on time and courteous. Christian was absolutely excellent at guiding us through this process. He was always available, patient & knowledgeable. I would highly recommend Door to Door for local and cross country moves

I've used Door to Door multiples times in the past and typically have had great experiences. As a returning customer this time around, service seems to have gone downhill a bit. Poor communication (they used to telephone with appointment reminders, ETA's, and to let you know when they were billing you and for what). Now, most communication is done via email with no advanced notice of what is to come. Book your drop-off appointment way in advance!!! Typically in the past, I'd need only a few days notice but this time Door to Door could not accommodate my drop-off request for another 10 days. I even offered to pay an expedite fee but to no avail. To be fair, may be location specific (LA area).

The customer service and price were way better than similar companies. The person was my agent for the entire prices, so it was more personalized. The only reason I rated 4 instead of 5 stars, is because my agent went on vacation during they pickup process and never called me back. Also, they did not honor a coupon that I found on-line... The delivery guy was amazing! Great guy & did a great job.

The overall service in terms of arrival, pickup and return were EXCELLENT! They came and went within time window given. The drivers were courteous and friendly. As a first timer, what would have been helpful is verbal referral to either website or delivered paperwork re: how to pack stuff and what to watch out for. There was direction on a piece of paper taped to inside door...but did not see it until storage was returned.