Door to Door Storage Inc.Reviews of doortodoor.com

Very unhappy with the services. Not flexible. Prices unreasonable.

MIS REPRESENTED DELIVERY TIME BY A OVER A WEEK. SHORT QUOTES TO GET THE BUSINESS AND A COMPLETE MIS-REPRESENTATION OF THE SERVICE TIME.

Nightmare experience. Moving is stressful enough this company made it worse. Never delivered our pods had to hire movers to take to their facility. STAY AWAY!

The container is too small that required me to rent 3 instead of one medium size from other vendor(s). Too small means the hard boarded surrounding doesn't allow to pack multiple items stacked, ended up using 3, not filled. Also, my items inside are broken in pieces.... Never again from this vendor. Also, they charge you for rescheduling fees where they don't give enough time in the first place. They don't bother not keeping their pick-up schedule. No a fair deal. Their refund processing is too slow... Too many problems with Door-to-Door!

They messed up on both pick up and drop off. I had to do everything myself because their sales and customer service people are incapable. Their sales people promise you service that doesn't really exist! Later when you wait for the service and it never shows you have to start solving problems for the company. Put simply: take your business elsewhere, anywhere really just not door to door.

Worst moving experience ever. They call themselves a moving company, but they would not deliver my boxes to my new address without a $1,000 fee, and would only only deliver on a Saturday even though I gave them three weeks notice. So, I had to rent a truck and go to their warehouse and unload all of the boxes into a rental truck and bring them to my place myself. DO NOT use Door to Door!! Here is my email to Customer service: My customer ID is 165627. Megan in the call center has been assisting me, but I wanted to write a note to discuss my concerns. I dealt with Michael when I made the initial call. When I called to inquiry about the your service, I gave Michael my address of xxxx New Market, MD. It is ~46 miles from your Beltsville Warehouse. With that distance, I was told I would have to pay extra for an extended delivery zone. I said no problem, and the boxes were delivered. I told him we were looking to buy a place, but did not know where. I also asked, what if we moved to Florida, and he said no problem we can deliver there. Fast forward to now; we have bought a place and the address is xxxx Grasonville, MD which is ~44 miles from your Beltsville Warehouse. I called on June 21 and spoke with Megan. I told her we wanted to have our boxes delivered on July 12 and picked up on July 15. Even though my new house is slightly closer to your warehouse then my old house, I expected to have to pay the same extended delivery fee. Imagine my shock when I was told my new house in not in your service area. I thought this had to be a mistake. You are a door to door moving company and when I click on Maryland on the map on your website, the entire state of MD highlights. I never dreamed that a moving company like your self would not deliver 44 miles away. You will deliver my stuff to Florida, but not to my new home 44 mile away, even though you picked up from my old home 46 miles away? Know where on your website does it show limited delivery areas. Your service agreement states Door to Door’s standard delivery area typically includes the delivery zip codes within 25 miles of the market’s warehouse facility. Additional Fees and Charges may apply for deliveries that extend beyond Door to Door’s standard delivery areas. I understand this and thats why I paid extra from my old house. I am hoping this is all a mistake and you will confirm my delivery of my five boxes on July 12. And here is the response from Lindsay: As requested, I’m following up with you via email to break down the options available. The first one would be to have the delivery to your new home in zip code 21638, for a total cost of $1,000. This is a delivery/pickup that would have to take place on a Saturday, which would mean overtime hours and is one of the reasons for the higher cost on top of going to an area that is not serviced. The second option is docking out at the warehouse. The cost for this would be $100 and can be done any time Monday-Friday between 10am-4pm or Saturdays between 8-11:30am. So, they had no problem driving 46 miles to pick up my stuff, but would not drive 44 miles to drop it off.

I will never use your company. more than 5 thousand dollars and the worst service. They are extortionate in price and service. and to top it does not have people who speak fluent Spanish explain everything well. I do not recommend this company. Use small companies are best in services and prices.

I reached out to door to door to help with my moving needs after I was referred to them by a family member. My first interactions with door to door was great. They really took the time for me to explain how many rooms I was packing and what I needed packed in there storage containers. After explains that I was packing a 3 bedroom 2 bathroom full size house with couches, pool tables, and 3 king size beds door to door assured me that all I needed to fit all the stuff was 3 containers. Door to door also spoke about how there containers were smaller individually when compared to pods however 3 of them would be alot bigger than a pod container. I then scheduled my move out date and told door to door when I would need the storeage containersat my house. The day it came to move my stuff the containers arrived fine. However when starting to fill them up i noticed that there was no way my whole house would fit in the 3 containers I ordered. I called door to door customerely service and told them this. They told me that my sales rep will call me so I waited and waited with no call. I ended up calling door to door customer service and told them that I haven't heard back from my sales rep and told that there is a problem. The customer service rep put me on hold and transferred me over to him. I told the sales rep what was going on and he said that I needed to buy more containers. I asked him how much it would be to get 2 more containers and he quoted me the same price i paid for the first 3 containers. I told the sales rep that's not right that he mislead me after originally telling him jowls much stuff I had. I then asked for a discount to help as the price would now cost twice as much as just ordering 2 pod containers. The sales said it's the best I can do and didn't care about the issue I had. I asked to speak with his manager and he said that he's not around. I hung up with him and called the customer service to explain to them how I felt mislead and lied to by there sales dept. I then asked them nicely if I could speak with a manager and they told me that I have to go through the salesperson. So with this all said I reccomend that you don't do business with them as they will tell you what you want to hear to get you to pay them.