Door to Door Storage Inc.Reviews of doortodoor.com

We moved from California to Massachusetts and if we had to do this again, we would have not picked a different company. They delivered the container at the set date and picked it up at the set date. It arrived very early, about 5-6 days before the scheduled time. The only reason I am giving it 4 stars instead of 5 is because the company didn't do a good job at communicating what happens after the container is dropped off at their warehouse in the destination city. We found out that when you called to schedule a delivery of the container, they charged $50 fee if you wanted the delivery within 2 business days. This is something that surprised us and had we known that we would have called in advance to avoid the fee. Other than that, our belonging came in the same condition and nothing was damaged. Would recommend.

Everyone I spoke with on the phone, and both drivers, were friendly and good communicators. I understood how much we were paying, what it was for, expected delivery and pickup times, etc. Both drivers were late dropping off pods (so we could fill them at our old home and then unload them in our new home). Both were apologetic and professional when they were on site with us. The staff on the phone worked with me to find dates at short notice and at the end of the month (both times!) that worked for us, and talked me through what I would need to do in case we needed street permits for the units (we didn't, the drivers could get the units into a small driveway off of our alley!).

Door to Door provides excellent service. The pods we used were a bit worn out - for instance the latches were not holding in one of them upon return to us. However, I understand from the driver that you are replacing the pods with new ones, in which case you will get 5 stars next time I use your service.

the service was very good as there were very few options for me. They did everything they could on short notice. I just didn't think the container was very weather tight.

The service was great. The pick-up and delivery were flawless. The e-mail communication was excellent. Nothing was damaged or destroyed. However, I never receipt I final detailed receipt for the service which I still would like to have.

Just don't leave the box so close to my garage that I can't unload the box into the garage.

Employees were professional and courteous on both ends of the trip. The storage unit itself had a good amount of wear-and-tear and didn't seem too durable, although all of our items arrived in one piece and on time.

We hired Door-to-Door on a recent move for an adult daughter from the Los Angeles area to the Indianapolis area. Not the usual going off to college move - but to an apartment, including most furnishings, kitchenware, clothing, etc, fitting in two pods. The quote (while not cheap) was better than any of the competitors with which I spoke - and there were no hidden charges at the beginning or the end. The only negative was that the young man who signed us up was not clear on some of the delivery details. We thought delivery was a date certain (and planned getting to Indy accordingly), but were informed when the pods didn't arrive on delivery day that it was just an estimate, and the pods arrived two days later. The delivery process more than made up for this delay, however, since it turned out that the receiving company in Indy unpacked the pods, when we were expecting to have to do so ourselves, and they did so quickly and efficiently, placing furniture as we requested within her apartment. The only (very minimal) damage was through our packing errors at our hands (a mug, a plate, and the top of a plastic box). All around, a very positive experience, and I would use Door-to-Door again for a cross-country move.