DonorPerfectReviews of donorperfect.com

Donor Perfect is very user friendly and the customer support is outstanding. The only reason I don't give it 5 stars is the pricing.

Donor Perfect provides the needs we have as a small non-profit (one full time, two casual employees). Data entry is easy, and the program is accessible through the app/home computer when out of the office. It would be great if we could customize templates better so that are unique to our organizational needs and events. Customer service has always been exceptional.

I truly appreciate all that DonorPerfect does to help their community. The constant updates, surveys asking for feedback, and resources to help with all sorts of things (Giving Tuesday, coronavirus, etc.) are so helpful to me and my organization. This score is really more of a 4.5, but I can't give a full 5 stars because there are some things that I'm not a huge fan of, namely some of the updates to reports we use all the time. This is partially due to my dislike of change, but I think it would be nice to keep a Classic or Traditional version of often-used reports for those of us who are having issues with the new versions. For example, the new Daily Log report has been a huge problem for me and all the Excel spreadsheets I've created with this report since it was updated have errors on them. I don't know how to fix the problem and others who also use the reports I run for them have issues, too. It's not a HUGE deal, but it would just be nice to have the option to not always use the updated versions of things. But overall, we are very pleased with DonorPerfect!!

It is really helpful as a board member to be able to help staff do things like change addresses, add donors, etc. I'm not sure if an email is sent through a mail merge using DP that it gets automatically recorded as a contact. Because you don't want LOTS of people accessing ALL the info, maybe a short webinar on how to put in contacts for board members in order to track stewardship would be good. It would be nice if when using Constant Contact it would record that email as a contact automatically. It would be more helpful to have the same format for an organization as for a person. Just add an extra line for an organization and check that box if you want. For small communities like ours, most businesses are mom and pops so sorting alphabetically by name (owner) would be better in some cases. I know we aren't using it to its capacity because the learning curve is always bigger than one thinks and we have limited staff time to do this.

Certainly appreciated the webinar and information regarding new and innovative way to communicate with donors during this unusual and historic health crisis. Several great ideas were shared and it was so helpful to hear not only from other Donor Perfect users but also the Donor Perfect staff had some great ideas as well. It always amazes me that the customer service, training, and coaching that we receive from Donor Perfect is always the best. Thank you!

Donor Perfect does a lot of things very well and has all the capabilities we need.

Overall, very easy to navigate but when keeping a direction manual for myself and other teammates, it is hard to keep up with when Donor Perfect makes changes to the process.

DonorPerfect is user friendly and allows for a lot of customization. There is an abundance of resources to help those who are new including webinars, blogs, knowledgebase etc.and the customer support line is a reliable source of assistance.