Domino FuelReviews of dominofuel.com

My mom purchased approximately 150 gallons regularly, and every other company I’ve dealt with provides an estimated delivery time or at least a courtesy update. This company did neither. From the very first experience, it was terrible. The secretary was extremely rude — we had her on speaker phone, so others heard the tone and attitude. There was no professionalism and no respect. They claimed the tank was full — it is NOT full. They charged us at what they say is the “highest price,” claiming they delivered 63.5 gallons. However, my mother’s tanks are still empty. We have two tanks, and something is clearly wrong. On top of that, after my mom left a review based on the operator’s rudeness, the owner, Hakan Koc, communicated roughly in a way that felt intimidating and inappropriate. No customer should feel threatened for leaving an honest review about their experience. They also never provided any time frame for when they would arrive at the house. No communication, no transparency, and no accountability. This has been an extremely disappointing and stressful experience. I would not recommend this company based on our treatment, billing concerns, and lack of professionalism.

Yes, I was mistreated by this company – and then when I wrote about it, they write threats and can’t handle it. Again that shows unprofessional attitude.

If i could give 0’stars i would. They came to our house and flooded our basement. Adjusted a valve to give heat which they didn’t. They got paid and left our basement with 3 inches of water. Horrible customer service !

Terrible service! Carl who is the owner is very unprofessional. Called Domino fuel to replace my leaking oil tank. They agreed to show to show up to my house on 12/4 between 9-11 to replace the tank. He never called or showed up. My husband called at 10:45 to find out what was happening. The office manager said that Carl would be calling us back. He calls and says that another job took longer than it was supposed to and he won't come until tomorrow. First of all what other job? We were supposed to be the first job. At 9am but Ok we rescheduled until Tuesday. They show up on Tuesday at 10am and they have the wrong tank. So now they have to go to get another tank all the at in wantagh. I called Carl to express to him My disappointment with his service considering the fact he was PAID in FULL and had not even came to my home to see the work he needed to do. His company requested us to send photos and video of the tank that needs replacing. Carl was extremely rude and made me feel as if he was doing me a favor. He expressed to me that he can't send someone bc that would further delay the work. He also said that my husband didn't pay him in full that we used PayPal credit which was FALSE. My husband paid with PayPal and it took the funds from our account. He said he didn't see the funds on his end which has absolutely nothing to do with me. If he didn't see the funds why would he be in my house to replace the tank. He decided that he didn't want to hear my complaints and said he will refund me. So he refunded me, and He had his guys leave the job. So you're refunding me but you didn't see the funds in your account? Hes terrible. Beware! He's rude and does not want to take constructive feedback. If you have to replace a tank wouldn't it be a good idea to come and see the tank first so you know what type of tank you need to replace? Or wouldn't be a good idea to show up on the day you're supposed to? Considering the emergency of a leaking oil tank he needs to do better because you are not doing me a FAVOR CARL!! I thankfully got the tank replaced by a company who offered me a better tank, 30 year warranty and showed up when they were supposed to. They were also very professional and I paid MORE! Carl refunded me my 3000 and I wound up paying 3500 which wasn't a problem bc that company came to see what I had, explained the benefits of the more expensive tank and took the time to explain to us why we should get it. I hate companies who don't take pride in their work! Dont shop with DOMINO FUEL. Oh and the workers didn't speak ENGLISH!

IF I COULD GIVE THEM A ZERO, I WOULD! UNRELIABLE AND A DISHONEST COMPANY!! THEY CHARGED ME $384,AND SAID THEY NEED TO FIX OTHER PARTS THAT WOULD COST ANOTHER $400! THEY NEVER SHOWED UP AND THE BURNER WAS NEVER FIXED!!!

This company (Domino Fuel) is the biggest fraudulent company I’ve had the misfortune of coming across. I was away this weekend when my tenant called and said the heat had stopped working and was blowing cold air instead. One of the places that he called up was Domino Fuel who said they could fix the heat the very same day. Apparently all that needed to be done was to replace a simple zone valve. Now had I been in town this weekend, I could’ve gotten my friend who’s an engineer to easily replace the part for me. The valve that was replaced costs no more then MAX $100 at the higher end of the scale while at some places, you can even get it for $60. However, I can’t help but comprehend how on earth I was served a $666 bill from Domino Fuel to replace a simple valve?!?! Apparently labor cost was $289 which I won’t argue about. But how do you charge me 3 TIMES MORE for a part that doesn’t cost more then $100?! Apparently the technician (Eddy) charged me not only $289 for his labor, but $325 for the valve and an additional $52 tax. Tax for what exactly?! A part that you’ve already OVERCHARGED me for to begin with? I called back today to talk to Eddie (the technician who worked on the heat in my house) to understand exactly why I was charged so much money for a simple procedure and the person who answered said they apparently can’t put customers through to their technicians. Why? God knows. And then gave me this old song and dance about how that companies have their own prices and even if a part costs $10, they have the right to charge their customers whatever they want. As per company policy apparently. That’s the biggest load of BS I’ve ever heard. How dare you take advantage of people like that. $666 to replace a valve is RIDICULOUS and they’re basically scamming people out of their hard earned money so that these frauds can take the extra money and put it into your own pockets! Is that how you want to do things? Wonderful. Can’t wait to get in touch with the Better Business Bureau and file a complaint. So whatever you do....STAY AWAY FROM THESE THIEVES!!!! They’re nothing but scammers and they’re definitely NOT WORTH IT.

Their website reads well, EMERGENCY oil delivery nights, weekends and Sunday! I called on tues, Feb 5, 2019 at 5:12pm, nope, can't deliver oil tonight! HAHA, what a joke. LOL, called back 1/2 hour later to see if the 1st girl was just mistaken about not delivering at night, then the guy told me they could only deliver tomorrow!

The website says they offer financing. I called, man on phone said no financing is available and everything is paid upfront. Someone needs to fix the website then. Love how they say it didn't qualify meanwhile that's straight BS, the phone called lasted literally 30 seconds, asked "do you offer financing" and the man on other end said they do not. No one asked any details about any situation. Get your lies straight.