Chelsea L.
Very disappointing on all fronts
Very disappointing on all fronts Placed an online order with promise of shipment in 3-4 days. Did not receive an email confirmation and after 10 days with no shipment, their online chat didn't work, took several phone calls to get a person on the phone only to be told they cancelled my order with no notification or communication. Will not use them again.
Response from DomescaMar 20, 2024
We are truly sorry to hear about your experience. This is definitely not the level of service we strive to provide. We apologize for inconvenience this has caused you. Your feedback is invaluable, and we will take immediate steps to address these issues internally to prevent such occurrences in the future. If there's anything we can do to regain your trust or assist you further, please don't hesitate to let us know.