DoleticsReviews of doletics.com

Response from DoleticsMay 21, 2026

Hi Amy, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations and understand how frustrating shipping delays can be. We are currently reviewing your case internally, including the delivery timeline and the concerns you mentioned in your review. Please rest assured that we take feedback like this very seriously, as our goal is always to provide products and service that our customers can rely on. We also want to mention that we do offer returns and exchanges through our USA return center, and our support team is happy to review possible solutions with you directly. Please contact us at [email protected] with your order number so we can look into everything properly and assist you further. Thank you again for bringing this to our attention. Kind regards, Doletics Customer Support Team

Response from DoleticsFeb 27, 2026

Hi NA, thank you for taking the time to share your feedback. We would like to clarify a few important points regarding your order. Your package was successfully delivered. The shipping delay occurred due to severe snow and ice weather conditions, which were unfortunately outside of our control. While we always dispatch orders as quickly as possible, carrier disruptions caused by extreme weather cannot be influenced by us. Regarding the refund: a chargeback was initiated through your credit card provider, and the amount was refunded accordingly. This means the order was delivered and the payment was returned. We would also like to clarify that returns are processed within the United States, as stated in our current return policy. A return to Germany is not required. As we have already been in contact regarding this matter, we remain available should you have any further questions. Our goal is always to resolve situations fairly and transparently. Best regards, Doletics Customer Support Team

Response from DoleticsFeb 6, 2026

Hi Michael, thank you for taking the time to share your feedback. We’d like to clarify that our return policy states that customers are responsible for return shipping costs. These costs are set by the shipping carrier and can vary depending on location and service chosen — they are not determined by us. At the moment, we’re unfortunately unable to locate an order under the name provided in this review. To ensure we’re addressing the correct order and can assist you properly, we kindly ask you to contact us directly. Please reach out via our official support page: 👉 support.doletics.com Kindly ask for Marie and mention your Trustpilot review so we can quickly locate your order and follow this up right away. We’ll investigate this immediately and keep you informed about the next steps. Thank you for bringing this to our attention. Best regards, Doletics Customer Support Team

Response from DoleticsFeb 1, 2026

Hello Sue, Thank you for your feedback. We understand that this situation was frustrating. However, we’d like to clarify that our return portal clearly and explicitly requires customers to select either “Return” or “Exchange” before submitting a request. These are two separate options that must be chosen manually, and the system proceeds strictly based on that selection. In this case, “Exchange” was selected, which automatically triggered a replacement shipment. The confirmation emails and status updates reflected this selection accordingly. At no point does the system default to an exchange without an explicit choice. Our support team explained this to ensure transparency, not to place blame. Customer satisfaction is important to us, and we always aim to handle requests fairly and based on the options selected in our clearly labeled return process. If you would like us to review this case again, please contact us via our official contact page: 👉 support.doletics.com Kindly ask for Marie and mention your Trustpilot review, so we can identify the case correctly and follow this up right away. We’ll investigate this immediately and keep you informed about the next steps. Kind regards, Doletics Customer Support Team

Response from DoleticsJan 29, 2026

Hi Eva, We’re truly sorry that your order hasn’t arrived yet. We understand how disappointing delays like this can be and apologize for the inconvenience caused. When a delivery takes longer than expected, delays can occasionally occur during transit. We will contact the shipping carrier to review the current status of your shipment and determine where the delay may have occurred. Please contact us via our official contact page: 👉 support.doletics.com Kindly ask for Marie and mention your Trustpilot review so we can quickly locate your order and follow this up right away. We’ll investigate this immediately and keep you informed about the next steps. Thank you for bringing this to our attention. Kind regards, Doletics Customer Support Team

Response from DoleticsJan 25, 2026

Hello Wanda, We’re very sorry that you haven’t received your package yet — we completely understand how frustrating this delay must be, and we apologize for the inconvenience. If your order is taking longer than expected, it’s possible that something went wrong during transit. We will reach out to the shipping carrier immediately to investigate the status of your shipment and clarify what caused the delay. Please contact us via our official contact page: 👉 support.doletics.com Kindly ask for Marie and mention your Trustpilot review so we can quickly locate your order and follow this up right away. We’ll investigate this right away and keep you informed about the next steps. Thanks for letting us know. Kind regards, Doletics Customer Support Team