DoleticsReviews of doletics.com

Response from DoleticsAug 6, 2026

Hello Alissa, Thank you for taking the time to share your experience. We’re very sorry for the frustration caused by the handling of your order change request. We completely understand why it was disappointing that your shipping address was updated while the requested size change from Small to XL was unfortunately missed, despite both requests being included in the same message. This should have been handled more carefully, and we sincerely apologize for the oversight as well as the slow and inconsistent communication that followed. We have reviewed your case internally and our customer support team has contacted you directly to help resolve the issue. Your feedback is very important to us, and we are using it to improve our internal processes so that similar requests are handled more accurately in the future. Kind regards, Doletics Customer Support Team

Response from DoleticsAug 6, 2026

Hello Debbie, We sincerely apologize for the delays and the frustration this has caused. In the meantime, we have reviewed and processed your case, and our customer support team has contacted you directly with an update. We are very sorry that it took longer than expected to provide you with a personal response. Kind regards, Doletics Customer Support Team

Response from DoleticsAug 6, 2026

Hi Paula, Thank you for taking the time to share your experience. We are truly sorry for the frustration and concern caused by the delay with your order, as well as the lack of clear and personal communication from our customer support team. We completely understand how disappointing it is to be told that an order is in transit while the tracking information only shows that a shipping label has been created. In some cases, tracking may not update until the carrier completes the first physical scan. However, we recognize that this should have been explained to you clearly and that you should have received a specific update regarding the actual status of your shipment rather than repeated or generic responses. We sincerely apologize that our previous communication made you feel ignored and caused you to lose trust in our company. This is not the experience we want any customer to have. Our team is reviewing your case and will contact you directly with a clear update and an appropriate solution. We are also taking your feedback seriously and working to improve both our shipping communication and customer service response process. Kind regards, Doletics Customer Support Team

Response from DoleticsJul 15, 2026

Hello Josie, We’re glad to hear that you have already received your full refund. Thank you for taking the time to share your honest feedback. We’re genuinely sorry that both the quality of the leggings and the communication with our support team left you disappointed. From your emails and your review, we understand that your frustration was not only related to the product itself, but also to feeling that your individual concerns were not properly addressed. Receiving similar or repeated responses can understandably feel impersonal and unhelpful, especially when you are trying to resolve an issue and feel that the conversation is not moving forward. This is not the experience we want our customers to have, and we will review the communication in your case more closely. We also understand that receiving a refund does not automatically make the entire experience a positive one. While we’re pleased that the matter was ultimately resolved with a full refund, we’re sorry that the process leading up to that resolution caused you additional frustration. We know that we cannot meet every customer’s individual expectations and that our products may not be the right fit for everyone. However, every customer should still feel heard, respected, and properly supported. We always aim to provide quality products, helpful and personal assistance, and fair solutions whenever an issue arises. Your feedback is important to us because it helps us identify where we need to improve. We take your comments regarding both the product quality and the communication with our team seriously, and we will continue doing our best to improve our products, our support processes, and the overall experience we provide to our customers. Although we’re sorry that your experience with Doletics was not the one we hoped to deliver, we truly appreciate your honest feedback and wish you all the best. Kind regards, Doletics Customer Support Team

Response from DoleticsJul 10, 2026

Hello Shelly, Thank you for your feedback. If you had any questions or were unsure about the promotion, you were also welcome to contact us directly by email through our contact form. Our customer support team would have been happy to clarify which offer was currently active. We’re sorry that the promotion caused confusion. We regularly offer promotions where customers can receive a free pair of leggings, including our 2+1 offer. These promotions are communicated by email and require an email address to access the applicable offer. At the moment, however, a different promotion is active. The current pop-up provides a 10% discount when three items are added to the cart, and the discount is automatically applied at checkout. For this reason, we do not fully understand why further items were added to the cart, as the promotion did not require this. The complete offer and final price are always displayed before an order is placed. We strongly disagree that this constitutes a “bait-and-switch” tactic. Nevertheless, we appreciate your feedback and will review the presentation of our promotions to ensure that the distinction between the different offers is communicated as clearly as possible. Kind regards, Doletics Customer Support Team

Response from DoleticsJul 10, 2026

Hello Jennifer, Thank you for updating your review. We’re sorry to hear that you were dissatisfied with the product and your experience with our support team. We take your concerns regarding the sizing, length, response time, and return process seriously. Our return portal explains that a return must first be reviewed and approved by our team before the package is shipped back. This ensures that the return can be correctly assigned and processed. However, we understand that the communication may have caused confusion. We would also kindly ask you to refrain from referring to our customer support team as “incompetent.” We are always open to criticism and feedback, but we ask that it remain respectful. We will now review this case more closely, including the previous communication and the status of the return and refund. Kind regards, Doletics Customer Support Team

Response from DoleticsJun 9, 2026

Hello Deborah, We’re sorry to hear about your experience. According to the tracking information provided by the carrier, the package was marked as delivered. Unfortunately, once a shipment is handed over to the carrier, we do not have control over where the package is left. We recommend contacting the carrier directly, as they are best positioned to investigate the delivery location and provide further details regarding the delivery. If there is any additional information we can provide to assist with that process, please contact us at [email protected] and we’ll do our best to help. Kind regards, Doletics Customer Support

Response from DoleticsMay 31, 2026

Hello Sage, We're sorry to hear that the product did not meet your expectations and understand your frustration. We would, however, like to clarify a few points mentioned in your review. Regarding the customer service phone number, we do not operate a public customer support hotline and are therefore unable to identify the phone service described in your review. All customer inquiries are handled through our support team and Help Center. We would also like to clarify that the payment dispute referenced in your review was reviewed by the payment provider and was ultimately not decided in your favor. As for refunds, customers are welcome to return eligible items in accordance with our return policy. Once the items have been returned, a refund is issued accordingly. However, products cannot be retained while also receiving a refund. We always strive to handle returns fairly and transparently, and our policies are publicly available for all customers before purchasing: https://doletics.com/policies/refund-policy You can also contact our support team directly through our Help Center: https://support.doletics.com/en/ Kind regards, Doletics Customer Support Team