I don’t know why people write good reviews about this company when all they do is steal people’s money. It has been a month since I contacted them regarding the bald wig they sent me but no one has ever responded. I’m writing here to warn you guys about them. They are thieves.
KJ
Ketsia J.
They stoled my money
Hey ladies. Please DO NOT BUY HAIR WITH THIS COMPANY. It's been 3 weeks now I've asking Rose for the U.S. address to ship hair back as company policy states on site. Rose never sent me address she offers me $35 refund when I paid $227 for hair I do not like that I want to return since I have no use for it. The wig is not what is displayed on site. Ladies please becareful. These people out to take our money. We have to support black- businesses. Rose never sent me address and offers me a $35 refund for a hair I purchase for $227. I am a first time customer and will NEVERRR purchase hair from Dola again.
EV
EvaN
The absolute WORST
The absolute WORST! Anyone saying otherwise was given free product. First of all, false advertising. They have pictures they took from some other vendor and didn't have the decency to show 4x4 lace. Instead they show 13 x 6 and 13 x 4. They charge the same though...300 400 dollars. Then, it comes with a smell but I wash my units before using so fine. Well, one wash...soft wash and see pictures. They are crooks! DO NOT BUY FROM THEM! By the time I've worn it one week, all the hair is sure to fall out! CROOKS... I plan on reporting them to the bureau.
GE
Gem
I am from the UK
I am from the UK. I brought a wig for £150 uk , I wasn't satisfied with the quality of the wig, I was told it would cost 20dollers us money to return, come to find out it cost me £48 uk to return the wig. Had I known it would cost that much I would have kept the wig and sold it. If you're buying from the UK please makesure you get what you paid for or you have to pay £48 to return,even if they tell you its 20 dollers to return, that's if you live in the US not in the UK. Customer service was no help and didn't explain that it would cost £48 to return, they told me $20 us. I won’t be buying from them again.
CL
Cheri L.
Fake hair
Purchase 100% human hair wig able to dye it that was a lie I did so it's ruined now so beware the hair is fake
UP
Upset P.
Nope. Using fake pictures sending wrong hair
I may be the first to write a review for DolaHair.com on Trust Pilot because I believe this is a new name for them. They may have been under a different name, but I will not post that company’s name since I’m not sure. I found reviews for Dolahair.com on Site Jabber. This is my review about my experience. It mentions pictures, but I’m not sure I can post pictures on Trust Pilot.
I saw that Dola Hair had good reviews so I decided to try them. I later found out the reviews are only good because they PAY customers to write positive reviews. This will not be a positive review about my experience.
I ordered two wigs that were supposed to be the same color - P4/27. This is the color I get for all my wigs. One wig was supposed to be curly while the other was supposed to be wavy. I received both wigs at the same time and I must say that delivery was quite fast. I received my order within a week and a half. I took the first wig out the box which was the curly wig. I was quite please with the look, color, and feel. I put it down and picked up the second wig in the box. Right away, I was confused. The color immediately jumped out. I'd say it is more of an orangish- red color with hints of brown, but what it isn't is P4/27. The waves weren't quite what I was used to, but that wasn't going to be a problem. If the hair were the right color, I'd just wash it like usual, and style it with my curling iron or rollers to get the desired look.
I sent an email the next morning to dolahair with pictures. I told them I'd received the wrong hair color. I knew because I always order P4/27 for my wigs plus the other wig I ordered from them at the same time was the right color. I needed to return the wig (I hadn't washed, cut, or tried the wig on) for a full refund so I can purchase a natural colored wig and just dye the wig myself. This was their response.
" This is Dola Hair Customer Service, we are so sorry that our products do not satisfy you. But the wig looks fine, it is P4 27 wig, you can check it on our website. Due to the difference between different monitors, the picture may not reflect the actual color of the item. But it is indeed P4 27 color, please don't worry"
As you can see from the three pictures, the first two pictures are the wavy wig I received. The last picture is the photo on Dolahair's website. That is not the same color. It is orangish-red.