Dogwise AcademyReviews of dogwiseacademy.com

So I guess when Dogwise doesn't agree with your review they just flag it, so no negative reviews show up.it. Ha. This was by far the worst experience ever!! I sent a 30+ pd bag of dog food with my 2 girl, who have very healthy appetites, the bag came home after 2 wks with barely a quarter of the bag gone. So for 2 wks my girls went hungry. We were told the trainer would only have our girls there. Only to find out the trainer has 2 grown dogs, and was training another one. We actually recieved a video where in it you could see the trainers 2 big dogs ganging up and pinning our baby up against a wall. We ask for 3 simple task to be taught, not only did this not happen but they forgot the commands they already knew. The owner offered 2 extra 1 hr classes. Come on what are you gonnaaccomplish in 4 hrs you couldn't accomplish in 2 wks. My concerns were met with double talk and the inability to fully process the gravity of the situation in a pet parents eyes.

Dog wise Academy flagged my initial review for use of “harmful or illegal content” which is ironic because that is essentially what they’ve done. I will not be silenced, and will try to save any dogs, and dog owners I can from this pain. Please see the review for yourself. I wish I read these reviews before trusting their google ones. I had a terrible experience with Dogwise, which was surprising since I chose them based on their reviews. I am writing this review to help prevent another dog and owner from experiencing what we did. The only thing I would recommend is to read their terms and conditions (T&Cs) carefully. They state that you automatically agree to their terms by simply being on their website. Their T&Cs also state that they are not responsible for any outcome of their service, even if your dog comes back untrained, mistreated, or dies under their care. They do not offer any compensation for any of the above. Unfortunately, my 9-month-old puppy fell victim to some of these issues. My dog was under the care of Michael from Dogwise for 5 weeks. She returned untrained, underweight, sick with worms, matted, and smelling of a foul odor and cigarettes. In addition, all of our belongings that we provided came back dirty, or not at all. My dog already knew basic commands when she went to Dogwise, but everything I requested for them to work on was disregarded. They even sent me follow-up training materials with links that didn't work. When I brought all of these issues up to Dogwise, they disregarded my proof and tried to gaslight me into believing that my claims were not valid. The owner, Sean, is rude, unprofessional, and handled this case in a terrible manner. The service cost $5,000, but after all the vet bills, replacing the items that were never returned or damaged, and professionally removing matting, I ended up spending over $6,000. I tried to get my lawyer to settle a mediation since I was being ignored, but instead of working with us, Dogwise came back unprofessional and even threatened to charge us for reading any other emails we send them. The CEO Sean also texted me personally harassing me and threatening me after leaving a review. Please save yourself from this experience and go with a more credible company that treats you and your dog with respect and care.

Update from an original review. I had a couple month back and forth between the CEO Sean and myself after my dog training with no resolve in the end. Differing opinions were shared and at the end of the day I personally did not feel my concerns were appropriately heard or professionally addressed. Just thought I would share in case anyone had an unfortunate and unexpected experience with this young company and had the pleasure of dealing with the customer support services or the management team.

Beware of this company, and it's condescending "executive", CEO & Co-Founder. I had concerns in the beginning that this would not be the best course for my dog, however, the sales woman, assured me over and over this is what Timber needed. She was very convincing., Nervous, I sent my dog to train with her chosen trainer, from Thanksgiving to Christmas. I did the handover on Christmas Eve, one day short of the contracted stay, but it was Christmas. I even had 2 follow ups with their chosen trainer in my home. Mind you, even while watching the what's ap videos, I expressed concern that the issues I sent him for were not being addressed. But they graduated my dog, and sent him home. And emails sent would come back with lets do another session. And when I expressed feeing abandoned, the "executive" mentioned above, emailed me with the most condescending tone, stating he discussed me with the trainer and have decided it is my fault. And that I waited a long time to complain and that my concerns were only about money not my dog. Here is his words: I just wanted to jump in here and assure you that nobody is ignoring you in any way. Our rep is away on maternity leave also so I've stepped in to follow up with you personally! While I do appreciate your desire to resolve the issues that you seem to be having with Timber, we had asked trainer for his feedback after the second follow-up session in April and he had concerns with consistency & maintenance of what was achieved initially and then what was demonstrated upon those follow-up lessons. I understand that you do have a full house with other pups and cats present and it can be challenging to maintain consistency and focus on one dog's upskilling especially when there are so many triggers in any environment, it is a common issue that we try to address and want owners to realize that their environment is where a lot of the work needs to be done after the fact. Regarding your request for a refund, I must decline as there are no grounds in terms of what work was completed and what has been achieved. Timber's initial program took place almost 7 months ago. Seeking compensation at this point has no benefit to Timber's progress and to be honest, it comes across as rather distasteful to seek financial compensation versus actually wanting to address Timber's perceived issues. If we were asking the question of possibly doing another lesson or two with trainer to refresh, that could be on the table for discussion. For the record during the 6 months my dog came back to me, I was in constant contact, I did not wait 6 months to only contact for a refund. If there was enough room, I would include all of the condescending emails, but for the record, what could be on the table for discussion never happened. My dog is more aggressive and uncontrollable than before he went to Dog Wise academy. You have been warned. Don't do it.

Absolute waste of $3.200.00. Our puppy went to the 3 week board and train where she was to learn bark, con control, counter surfing, house manners, sit, stay, lay, emergency return, loose leash walking and some other stuff. She learned nothing. Our dog came home half trained. She has a basic understanding of everything. She was not proficient at anything. I assume the issue is that 1. The trainer is working multiple dogs at the same time, giving our little attention and 2. The trainer was preparing her own dog for a show, giving ours even less time. In all this was a complete joke. We are completely disgusted by the amount of money spent and the horrible results. Do yourself a favor and spend your money elsewhere. This place is a scam.

I sent my puppy boxer Nala for 3 weeks of training and boarding...provided food and wee wee pads etc. I stressed 2 things to the trainor and to the coordinator.. #1 being wee wee pad training and the second being inter-canine aggression... after 3 weeks my puppy was returned to me underweight ...ribs showing ..and the trainor brought her training roommate that she was boarded with and the two dogs showed a aggressive behavior...and ontop of that ...she is not wee wee pad trained at all... then the coordinator reached out to me to ask me to leave a positive review ....and I told her my issues with the apparent "training" ...she said she would reach out to the trainor and help me out...that was Sept 6th....NO ONE EVER CONTACTED ME AFTER! ....biggest waste of $3,000 . STAY AWAY and no refund ...smh ....

We sent our 2 puppies for the 3 week training course. When they returned they weren’t much better behaved than when they left. The only command they really knew was sit and even that still needed alot of work. My main problem area and original reason for deciding to send them was potty training. It improved slightly. However, for the price we paid I feel there should have been A lot more improvement all around.