Dog Pawty is the leading brand in everything dogs. We bring you shirts, hoodies, tanks, and more for all dog lovers. We also provide quality dog lover jewelry!
Dog Pawty (dogpawty.com) has 241 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Readnmom
So far I have experienced nothing but trouble with this company! I ordered a dog safety bundle which includes a harness, leash, and a seatbelt. I placed the order on May 1st and have not received shipping confirmation! I've asked repeatedly if my order has been shipped so that I may track it, but I keep receiving only emails or texts with order CONFIRMATION. I feel I'm being duped, and I'm a few days away from calling the fraud department of my bank.
Customer
Item received was cheap garbage not worth more than a pound, after waiting 6 weeks
Sarah
I fell into the trap of free X product only pay shipping! It was LED collars. I placed the order in September of 2017. I sent an email in October when I noticed it had been a while since I placed the order to find out where my order was. Their auto-replies are amazing, you'll get an email instantly saying open a ticket or look at FAQs which I did and it said wait 40 days for your order (NOTE: its all coming straight from China). Alright I waited, finally someone responded double checking the shipping address (which was correct and was always their go to response to almost every email they responded to, not every email I sent). Then they asked me to wait a week....Come November I had to send emails daily, December I started using facebook messenger to contact them with no avail just the auto-replies. Then I start posting on their page where it would say "page has communicated with this person in private" or something to that effect when it was merely the auto-replies. As of November I didnt even care about the collars, just requested refund for the shipping, which was always ignored. Finally Dec 19th someone says they'll send a replacement order, which was LATE again! and included half my order (I ordered 2 collars). Didnt all that effort I put into just getting a response just continue instead of getting better, yup. It is now February of 2018 and today I finally received the complete order. If nothing goes wrong youre okay, if something is wrong, do not expect anyone to help you. I'm well aware I only purchased shipping & thats all I wanted back when my order didnt show up....point is customer service sucks and hope that no one else falls for their garbage as you'll be the only one who cares. There is literally no way to get in touch with them, facebook didnt work, emails dont work, their "ticketing" system doesnt work.
E. L.
This is the umpteenth message to the company. I have now received 3x faulty collars... having originally waited over 2 months for 1 collar due to an error at the depo supposedly. Two collars stopped working after 2-3 weeks, the other which I have received on 07.03.18, does not even turn on. I have contact the customer service via email but have not bothered themselves to return my contact. I have paid shipping for a product that is substandard and not fit for purpose.
Margaret Preto R.
This company is a SCAM. I ordered a hoodie from them. Since there was no size chart, I ordered a size up to make sure it would fit....better to be a little too big than too small. I usually wear an xs/sm so I ordered a med. It's a very small med. When I contacted company to do an exchange, I was told they do not do returns/exchanges and that it's clearly marked on their website. It is NOT clearly marked...if it was I wouldn't have ordered from them. Most companies CLEARLY note NO RETURNS/EXCHANGES or FINAL SALE on their page so consumer knows. And many CLEARLY note it on checkout page so consumer CLEARLY knows their policy. I now have a hoodie I paid a lot if money for that I can't wear and they gave my money. I know I'm not the only person they've done this to after reading their reviews. BUYERS BEWARE....THIS COMPANY IS A SCAM.
Kandy P.
I ordered 2 of these lighted collars.on 2 seperate orders. THEY DO NOT WORK! THIS IS A RIP OFF. NO CUSTOMER SERVICE. THIS COMPANY JUST DISGUST ME!!! DON'T WASTE YOUR MONEY.
Judy S.
Defective light up collar. They refuse to back their product. Won't replace or refund money. Dishonest company. Don't even try and deal with customer service. They will just play games with email after email.
Timothy
I ordered the LED dog collar, and paid through PayPal, then waited 40 days as instructed. Then 50 days. Then 60 days. After 70 days I emailed, and like others I was just asked to "confirm my email address". I've had another email since then, full of apologies, but still no collar and no solution. They just say my collar "got stuck at a depot" and now can't be sent. No refund offered. I've now done my research and found hundreds of on-line complaints about this scam. Don't waste your money.
