Kierra C.
I received a promo email from the dog…
I received a promo email from the dog pawty team. It was a "spend x amount, and get y for free" type promo. So I was super excited I really wanted the "y." In this case, it was a hotdog bed. I spent the money and waited. And waited. And waited. Eventually I emailed them. No response. Emailed again... No response. On the third email I was begging someone , anyone to answer me. When they finally did answer they said " it was a mistake. Sorry. Here's your money back" I wasted so much time and energy just waiting for a reply, then to get that response...was just appalling. It was a well prepared promo email with bells, whistles, and pictures of the product. It didn't seem like a mistake could have been made with that much intent and purpose. Even if it was truely a mistake, they should have done more to fix the issue. They easily could have made the bed half price or sent me a gift certificate to cover half of the bed. They sent me an offer via email then backed out after I spent the money. I still haven't gotten my refund. It's just not right. I'd been a customer for at least a year, I can't imagine what new customers go through. I guess I learned my lesson. Now I just hope no one else makes the same mistake I did. :(