Dont know why this states that the course is complete. I tried to resubmit new videos as requested and they would not upload. The videos you have appear to be the original ones you asked us to redo I am trying to resubmit my videos Tried to call customer service. After hours niw. I am on Pacific time
I gave good internet and the videos are appropriate in length. I need to complete this process and would be
Response from DogAcademyMar 26, 2025
Hi Avril, thank you for your review, I am so sorry that you have been having difficulties with uploading the revised videos, and apologize for the delay in responding. We are committed to getting you through your course and completing your training, and we will get this resolved for you. Please send us an email to [email protected], that we may get you the help that you need to pass! Our hours are Monday through Saturday, 9 am to 6 pm CST.
Dessi
Dog Academy Support
JB
Jessica B.
Total rip off
Total rip off. I paid over $700 about a month ago and got absolutely nothing.
TS
T S.
This place is awful
This place is awful. Think twice before paying them or asking them to train your dog! I lost a whole week of training because they couldn’t find a trainer. Really?! Aren’t you a training business?? I asked for a refund from a manager (supposedly, Hannah, who was clueless). Then I called today ( over a week later) asking about my refund. The highest level manager had no idea about the refund. I lost another week of not having my money because they can’t figure it out. I will tell EVERYONE I come in contact with how unprofessional and unsympathetic these people are and how the customer service is horrible. I’ve already shared this terrible experience with other dog training businesses near Omaha and Plattsmouth Nebraska. They couldn’t believe how unprofessional Dog Academy is! I’d give minus stars if I could. Don’t trust them with your pet!! If you do… good luck, they’re terrible!
Response from DogAcademyFeb 26, 2025
Hello,
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important timely training and clear communication are, and we’re truly sorry that we fell short of your expectations.
Your refund request should have been handled more smoothly, and we regret any delays. We’d love to make this right and ensure you receive the resolution you deserve. Please reach out to us directly at [email protected] and we will personally look into this matter and expedite a solution for you.
Your feedback is invaluable, and we appreciate the chance to improve. We truly hope to restore your trust in our service.
RS
Roya's R.
I was looking for an outfit to help me…
I was looking for an outfit to help me to certify my dog as a service animal so he can fly with me. Dog Academy's customer service that answered my 1st call drew a scenario that made it seem like getting a service dog certificate is a cake walk. It took them over 2 weeks to get my package to me and once I got it, all that it was was link to online videos you watch which I later found out I could've obtained on YouTube. Dog Academy charged me almost $500 for this? The package contained a collar, registration, card and a clicker. The clicker sound scared the heck out of my dog and come to find out you'd need 5 videos where the dog has to behalf almost as good as a show dog, no attention to temptations, food, people, other dogs, bicycles, public gatherings, public transportion, etc. NOBODY in my initial calls told me this what it would entail. When I called to complain to their customer service, I was on hold for almost 45 min, then the customer service person, extremely rude, finally came back on saying they're going to send me links to follow to refund my money!!! When I complained that the requirements to get a service dog certificate was never explained to me, she said they're going to refund my money ONLY if I complete their links. They refunded me $325 out of almost $500 and now they keep charging $20/mo for God knows what!!! STAY AWAY from this outfit, they're FRAUDS.
Response from DogAcademyFeb 26, 2025
We’re truly sorry to hear about your experience and any confusion regarding our program. Our goal is always to provide transparent information and support to help clients successfully train their service dogs. We regret if our initial communication did not fully meet your expectations.
Regarding your refund, we appreciate your feedback and want to ensure everything is resolved fairly. We have refunded $325, and we will also be refunding the remaining funds to fully resolve this matter. Additionally, we’d be happy to look into any ongoing charges and clarify or stop them if needed. Please reach out to us at [email protected] so we can assist you directly.
Your feedback is invaluable in helping us improve, and we appreciate the opportunity to address your concerns.
SP
santy P.
Terrible service
It's a scam. They didn't sell me what I asked for. They made me buy the course based on lies. They took advantage of my need and now I'm trying to contact them and no one can help me. Be very careful.
Then they told me that it was mandatory to buy the uniform and other things for the dog, another lie, it is not mandatory.
Response from DogAcademyDec 30, 2024
Hello,
I would love to help make this right! Can you please share your contact info with me? Hope to help you soon!
Mandy W.
Customer Service
CT
Carmen T.
I have a very rare disability
I have a very rare disability, Broken-heart syndrome (takotsubo cardiomyopathy), among other more common ones as a consequence! It took me years to register my beloved service animal, because I never had any problems with him due to the laws imposed on entering public places or traveling. Only now would I like to have an ID for him! Now a very big warning: STAY AWAY FROM THIS COMPANY THAT TAKES YOUR MONEY!! IT IS ONLY UNNECESSARY ANNOYANCE! VERY DISAPPOINTING! I advise you to get information on the ADA.gov website! On this US government website you will have all the support and true guidance you need! Because at this DogAcademy, you will lose your health and your money! They represent well, be careful, they should deserve an Oscar!!
Response from DogAcademyDec 5, 2024
Thank you for sharing your experience with us. We’re sorry to hear that you were dissatisfied with your interactions, and we’d like to address your concerns directly.
First, it’s important to clarify that Dog Academy does not provide service dog ID cards, as these are not required by law under the ADA (Americans with Disabilities Act). We are a training organization focused on helping handlers and their service animals through effective and compassionate training programs. For accurate legal information regarding service animals, we fully agree with your recommendation to visit ADA.gov.
Regarding your experience, we were happy to assist you and support your service dog’s training journey. However, completing the Public Access Test (PAT) requires video submissions to evaluate the dog’s skills and ensure readiness. Unfortunately, you refused to submit the necessary videos, which prevented us from completing the certification process. Additionally, our evaluator reported verbal abuse during your interactions, which goes against our commitment to providing a respectful and supportive environment for all clients.
We understand the challenges associated with managing a rare condition like Takotsubo cardiomyopathy, and we truly empathize with your situation. We aim to work collaboratively with our clients to provide guidance and tools that enhance the bond with their service animal.
If you’d like to revisit this process and work toward a solution, we are here to help. Please feel free to reach out to our support team.
Wishing you and your pet the best,
The Dog Academy Team
ME
Maria E.
I can’t get to my exam and do it
I can’t get to my exam and do it
Response from DogAcademyDec 5, 2024
Hi,
Thank you for reaching out. We understand that accessing and completing your exam may feel challenging, and we’re here to help! If you're having difficulty accessing the materials, please let us know the specific issue (e.g., technical problems, navigating the platform), and we’ll guide you through the process step by step.
Our team is available to assist you with any questions or concerns so you can successfully complete your exam. Please don't hesitate to reach out—we're happy to support you!
Best regards,
Mandy
Dog Academy Support Team
SS
Stella S.
I want to know why no one shoes up to…
I want to know why no one shoes up to the training without any in advance communication. Today is the second time I use my lunch hour for the training. The first meeting, trainer did not show up. Today, the link to the meeting doesnt work.
Response from DogAcademyDec 5, 2024
Dear Stella
We deeply apologize for the inconvenience and frustration caused by these issues. We understand how valuable your time is, especially during your lunch hour, and it’s unacceptable that you’ve experienced this twice.
Regarding the first meeting, we’re truly sorry that the trainer did not show up, and we will review what happened to ensure it doesn’t happen again. As for today, it seems there may have been a technical issue with the meeting link. We will investigate this immediately to resolve the problem.
To make this right, we’d like to reschedule your training at a time that works best for you. Additionally, we’ll confirm everything in advance to ensure a smooth experience moving forward. Please let us know your availability, and we will prioritize this to ensure no further disruptions.
Thank you for bringing this to our attention and for your patience. We’re committed to providing you with the training and support you deserve.
Best regards,
Mandy
Dog Academy Support Team
