DogAcademyReviews of dogacademy.org

Response from DogAcademyFeb 19, 2026

We are very sorry to read this and strongly disagree with several of the claims made. After reviewing the recorded calls, we do not see anywhere that you were told we could not assist with behavioral concerns. We have a dedicated behavioral training department specifically equipped to work with anxiety and related behavioral challenges, and supporting dogs with these needs is something we handle regularly. Regarding the session itself, the trainer was briefly on their phone to document training notes and update progress — not for personal use. Proper documentation is part of maintaining continuity and ensuring your dog’s training plan remains structured and effective. The final in-person session was scheduled for 120 minutes and concluded at approximately 90 minutes. Our understanding is that comments such as “okay, have a good night” were made, which the trainer reasonably interpreted as a cue to conclude the session. There was no intention to improperly shorten the appointment. As requested, a refund was issued. The amount reflects completed sessions in accordance with the refund policy published on our website. The last in-person session exceeded one hour; however, we only deducted one hour for that session rather than the full scheduled time. The refund calculation strictly followed the policy terms that are clearly outlined and accessible to all clients. We take allegations of dishonesty and lack of qualification seriously. Our trainers are vetted professionals, and we stand behind the services provided. While we understand that frustration can occur when expectations and experiences do not align, we respectfully disagree with the characterization of our company. — The Dog Academy Team 🐶

Response from DogAcademyFeb 16, 2026

Mayra — thank you for your feedback, and we’re glad to hear you felt your trainer was excellent. Trainer quality is very important to us, and we appreciate you recognizing their effort and professionalism. We also understand your concern regarding in-person sessions. Our programs are designed to provide long-term support, but they do follow a structured progression model. Over time, we have refined portions of our program structure to better balance trainer availability, client demand, and the ability to continue providing support to all clients in a sustainable way. As part of those refinements, some clients transition from primarily in-person sessions to a virtual support phase once a strong foundation has been established. We recognize that changes or updates to structure can feel frustrating, especially if expectations were formed differently at the beginning, and we apologize for any confusion this may have caused. Our intention has always been to maintain continued access to guidance and resources rather than reduce support. We appreciate you sharing your experience, as feedback like yours helps us improve how we communicate program expectations and updates moving forward. — The Dog Academy Team

Response from DogAcademyFeb 6, 2026

Thank you for sharing your honest feedback, Melissa. We’re truly sorry to hear that the course did not meet your expectations, and we understand how disappointing that can feel—especially when you were hoping for meaningful support for your dog. Your experience matters to us, and we never want you to feel that your time or money was wasted. A member of our team will be reaching out to you directly to better understand your concerns and see how we can assist and make this right. We appreciate you taking the time to let us know and value the opportunity to improve. — Dog Academy Team 🐾

Response from DogAcademyFeb 6, 2026

Johnae — thank you for taking the time to share your experience. We want to apologize for how this situation made you feel, as we understand how important consistency and professionalism are when investing in training for your dog. Regarding the change in trainers, after several attempts to realign the original trainer’s methods with Dog Academy standards and training philosophy, we ultimately had no choice but to separate from them. As soon as that decision was made, we immediately began the rematch process to minimize disruption to your program. We recognize that any change can be frustrating, and we are sorry for the inconvenience this caused. The second trainer assigned to you is a 5-star trainer based on feedback from numerous clients and is known for a laid-back, approachable training style that many families prefer. Concerning appearance, while we understand that expectations may vary, our trainers are independent professionals and are not required to wear corporate-style uniforms. Professional conduct and training results are the standards we hold them to, rather than a specific dress code. In regard to the refund, your request was outside of the standard refund window. Our refund policy clearly outlines what is and is not eligible and remains accessible on our website for transparency. With that said, due to the unfortunate circumstances involving the original trainer, we issued a $300 refund as a courtesy. We are sorry that your experience did not align with your expectations and appreciate you sharing your concerns. Feedback like yours is reviewed internally so we can continue improving communication, trainer alignment, and the overall client experience. — The Dog Academy Team 🐶

Response from DogAcademyJan 8, 2026

Hi Laura, Thank you for sharing your feedback. We’re sorry to hear that you decided not to move forward, but we do want to clarify that a full refund has been processed for your purchase. Please note that it may take 7–10 business days for the funds to reflect back in your account, depending on your financial institution. We hope to have the opportunity to work together in the future. If you have any questions in the meantime, we’re always here to help. Warm regards, Dog Academy Team

Response from DogAcademyJan 8, 2026

Hi Luis, Thank you for taking the time to share your experience. We’re truly sorry for the frustration this has caused and understand why this situation has been disappointing. Our team has reached out to you directly so that we can work together toward a resolution. Please let us know a convenient time to call you, or feel free to call us whenever it’s convenient so we can address your concerns and discuss next steps, including a resolution that feels fair to you. We appreciate the opportunity to make this right. Best regards, Dog Academy Team

Response from DogAcademyNov 19, 2025

Hi Liz, Thank you for taking the time to share your concerns. We understand how confusing and frustrating this situation must feel, and we want to help clarify things. Our course and video assessment strictly follow all ADA guidelines, and the materials we provide are educational—not legal certification—since the ADA does not recognize or require formal certification for service animals. We’ve requested more information so we can further assist. Our goal is always to support individuals in training their dogs safely, ethically, and in accordance with ADA standards, and we take feedback like yours very seriously. Thank you again for bringing this to our attention—we’re here to help. Warm regards, The Dog Academy Team