Won't stop calling me and leaving the same automated message again and again - every day!
Edit after reply from Dog Academy.
Either this response is a lie or is incompetence or maybe a bit of both - because I got yet another automated call from Dog Academy at 12:27PM EST. "Hi, this is Lisa with Dog Academy. We saw you were on our website and wanted to offer..."
I don't want to hear from you all again! Giving any personal information to this business was a mistake because you blood suckers won't leave me alone.
Response from DogAcademyApr 28, 2026
Hi there,
Thank you for providing the information we needed—we truly appreciate it.
We’ve added your number to our Do Not Call list, and you should not receive any further calls from us unless you reach out to Dog Academy directly.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this.
Warmly,
Dog Academy Team
CM
Chuck M.
I just spike with Shelby and she said…
I just spike with Shelby and she said my trainer did not want to do train. Someone at dog academy is lying at trainer just called and indicated she spoke with a man last week who would work to accommodate. Some one a dog academy is lying. Do not use dog academy. No they lie.
HS
He’s
Be very careful
Be very careful, it’s a hard sell and very misguided. There are no classes with other dogs/puppies and I was told that trainers would arrange places to interact with other dogs and their owners. That is not the case and you get an individual trainer for nine sessions that you really don’t need because puppies need to be socialized. I told them at the time that I was talking to them about signing up that I had no interest in online videos I can get that on YouTube for free, but the biggest disappointment is once I realized that I had signed onto a very expensive plan that I did not need and asked for a refund for some of it. They refused and told me I was outside of the refund time. The trainer I have is not the problem. . It is the program .This is a very disappointing experience overall.
Response from DogAcademyMar 21, 2026
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how important socialization is for puppies, and we regret any misunderstanding regarding how that is incorporated into our program. Our training approach is designed to provide personalized, one-on-one guidance tailored to each dog and owner, while also offering recommendations for safe and appropriate socialization opportunities outside of sessions.
We also apologize for any frustration regarding the program structure and included resources. While many clients find value in the combination of in-person training and supplemental materials, we understand that preferences can vary.
Regarding your concern about the refund, we do our best to be transparent about our policies at the time of enrollment, and we’re sorry for any disappointment this has caused.
We’re glad to hear that you had a positive experience with your trainer, and we appreciate you recognizing their efforts. Your feedback is important to us, and we will use it to continue improving how we communicate and serve our clients.
MF
Maggie F.
I was guaranteed an in-home trainer
I was guaranteed an in-home trainer. Unfortunately I was not happy with the experience and confidence of the trainer who arrived for our introduction visit. I called DogAcademy for another trainer and was told there was no other available trainers in my area of Venice, Fl. And that my only other option was to use a virtual trainer. Now.... for $1700.00 I should have had other options of trainers or be made aware she was the only one in Venice. Although I was able to cancel my subscription with DogAcademy I was charged $495.00 for the introduction visit with the trainer they sent. Please be very aware when signing up with this company that you ask if there are other trainers in your area to choose from if your not happy with the one they send. Buyer Beware!!!
Response from DogAcademyMar 24, 2026
Hi Maggie,
Thank you for sharing this. We’re sorry for the disappointment with your in‑home trainer experience and for the frustration around trainer availability in your area. That’s not the experience we want for you or Greta.
We’re committed to working toward a resolution together. Our team will reach out to you directly to support you and Greta—reviewing your introduction visit, discussing trainer options, and going over billing so we can determine the best next step.
If we miss you, please reply to our outreach and we’ll connect as soon as possible. We appreciate the chance to make this right.
Best regards,
Dog Academy Team
AS
Alessio S.
This company sold me a harness for my…
This company sold me a harness for my dog \u200b\u200bwith the writing peeling off. They forgot to put some letters on it. They sold me a course where I passed the exam perfectly and they don't want to give me the certificate because they are complaining about some poorly made videos, but the videos are very well made. It's also an insult to my dog \u200b\u200bwho is truly an excellent Service Dog in life. We should work with heart and not treat customers like this. My daughter cries.
Response from DogAcademyMar 8, 2026
Hi Alessio, thank you for sharing your experience, and we’re truly sorry for the frustration this has caused you and your family. We never want anyone to feel discouraged during this process, and we understand how much love and dedication you’ve put into Lucy’s training.
Regarding the vest, US Service Animals is more than happy to send a replacement to correct the defective item you received. You and Lucy deserve equipment that is accurate, durable, and reflective of the hard work you’ve both put in.
As for the course, a Psychiatric Service Dog certification requires a minimum of 120 training hours, and our affiliate training partner is committed to helping every client reach their goals. They offer support, guidance, and clarification at every stage so teams can progress successfully and safely.
The Public Access Test is especially important because it evaluates whether the handler–dog team can reliably complete the necessary tasks in real-world environments. Passing requires each task to be demonstrated clearly and consistently — not as a reflection of your dog’s worth, but to ensure safety, compliance, and readiness for public access.
I want you to know: Lucy is doing phenomenal, and her progress is clear. We’re here to support you both, not discourage you. We will also be reaching out to you directly so we can assist further, review your submissions together, and make sure you receive the guidance and clarity you deserve.
Thank you for your dedication — we’re here with you every step of the way.
Best regards,
The Dog Academy Team
KL
Kim L.
DO NOT USE THIS COMPANY!!!!!!!
The course we are pursuing, (meaning we are not successful yet) is psychiatric support animal. The course written work was completed successfully but the video submission has been a nightmare, completely inconsistent and reaching someone is awful!
One of the skills having your dog sit and stay, in a public place, for 30 seconds. The handler, (my husband) had our dog in Walgreens, in an aisle and because he stood up, did not walk, during the 30 seconds, they flunked him.
Another is resisting food. My dog did it beautifully in our driveway that is in a neighborhood but that is not public enough of a place therefore they flunked him. For the record, we live in a busy active place - very urban. Then when I asked if in the next video I should include the environment, they said, no... they can tell. Huh?
Lastly, taking our dog on a leash, healing into Staples was not sufficient enough.
I am determined to get through this as you pay 100's of dollars to get this but it has been an awful experience and I strongly encourage anyone to look elsewhere. It is absolutely awful.
Response from DogAcademyMar 7, 2026
Hi Kim, thank you for sharing your experience. We’re truly sorry to hear how frustrating this process has felt—we know how important this certification is for you, your husband, and your dog, and we’re here to support you through every step.
When completing the Public Access Test, it’s essential that every required behavior is shown clearly and performed in a public setting. This isn’t meant to make the process difficult—it’s to demonstrate that the service animal team can maintain focus and reliability with real‑world distractions, which is a critical part of public access work.
We understand how discouraging it can feel to be marked incomplete when you’ve put in so much effort. For clarity:
-During stationary tasks, the handler must remain fully still because movement can cue or influence the dog.
-For tasks like food refusal or heeling, footage must show a public environment—storefronts, sidewalks, parks, or indoor public spaces—so evaluators can verify environmental distractions.
We absolutely agree that feedback must be consistent, and we’re sorry if communication felt unclear at any point.
That said, we want you to know: you’re not alone in this.
We’re committed to helping you and your family successfully complete this journey, and we’re happy to provide guidance on exactly what is needed in each video so there’s no confusion moving forward.
Your dedication to your dog’s training is clear, and we’re here to support you all the way. 💙
CU
customer
Disappointed in the service you "sold"…
Disappointed in the service you "sold" us.
Response from DogAcademyMar 4, 2026
Hi there,
We’re truly sorry to hear that you’re disappointed in the service you received — that’s never the experience we want for any of our clients. We take all feedback seriously, and we’d like the opportunity to look into this and make it right.
At this time, we’re unable to locate an account based on the information provided in your review, so we’ve reached out requesting additional details. Once we have your name, email, or order number, we can fully review what happened and assist you as quickly as possible.
We’re committed to providing a high standard of service and supporting every client who comes to us. We hope to hear back from you soon so we can address your concerns directly.
KR
Kylea R.
Phone
Lady who called over the phone to set up training for me was very rude and not helpful. Made me not want to go through with the training. And then hung up on me.
Response from DogAcademyFeb 25, 2026
Hi Kylea,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the interaction you had over the phone—that’s not the standard of professionalism or care we expect from our team, and certainly not the experience we want any of our clients to have.
We deeply appreciate you bringing this to our attention. Your feedback helps us improve, and we would genuinely value the opportunity to provide you with the level of customer experience we take pride in. You deserve to feel supported and respected throughout the entire process.
If you’re open to it, we’d love the chance to make things right and assist you in a way that reflects our true commitment to our clients. Please feel free to reach out at your convenience—we’re here to help.
Thank you again for your time and honesty. We hope to earn back your trust.
Warmly,
The Dog Academy Team
