DogAcademyReviews of dogacademy.org

Response from DogAcademyFeb 14, 2024

Hello, We sincerely apologize for the inconvenience you've experienced with our portal and the delays in receiving assistance. Your feedback is crucial in helping us address these issues and improve our service. We understand the frustration caused by the changes in requirements and the subsequent difficulties you encountered in uploading your videos. This is certainly not the experience we aim to provide to our customers. Rest assured, we have escalated your concerns to our management team, and they can contact you shortly. You can contact me at [email protected] to address your concerns further or provide your contact info. Additionally, we are actively working to rectify the technical glitches with our portal to ensure smoother user experiences for all our customers. Thank you for your patience and understanding during this process. We value your commitment to completing the course and obtaining your certificate, and we are dedicated to assisting you in any way we can. Please feel free to reach out to us directly if you have any further questions or concerns. Warm regards, Mandy W.

Response from DogAcademyOct 28, 2024

Thank you for your feedback. We understand your concerns regarding the certificate, vest, and tag that were included in your course purchase. Our team is here to ensure you receive everything you’re entitled to. Please reach out to our customer support team directly, and they will assist you in resolving this issue promptly. We appreciate your patience and look forward to getting this sorted out for you!

Response from DogAcademyDec 15, 2023

Hello Rose, I sincerely apologize for the frustration and inconvenience you've faced. We acknowledge the technical issues you encountered, and we are actively addressing them. We understand that your time is precious, and we deeply regret any disruption to your plans. Your feedback is invaluable to us, and we are committed to making things right for both you and your pup. We have an excellent trainer in your area, and it would be disappointing for you to miss out on the training you were seeking due to our technical challenges. We recognize that our new system has presented unforeseen issues, and I want to assure you that we are working diligently to resolve them. I genuinely hope you'll consider giving us another opportunity to assist you on your training journey. We are dedicated to ensuring a positive experience for you and your pup, and your satisfaction is our top priority. Once again, I apologize for any inconvenience caused, and I appreciate your understanding as we work to improve our services. Sincerely, Mandy Wahl Operations Manager

Response from DogAcademyOct 19, 2023

Hello, I would like to speak with you about your experience. We want to make this right for you. I apologize that you did not receive the service that you should have. You feedback is invaluable, and very important to us. Please give me a call and we can try and make this right for you. Sincerely, Mandy W. Customer Service 605-223-1971 [email protected]

Response from DogAcademyOct 16, 2023

Hello, I'm truly sorry to hear about your recent experience with our service, and I want to assure you that we take your feedback seriously. It's disappointing to learn that you feel this way, and I apologize for the inconvenience you've faced. First and foremost, please accept our sincerest apologies for the lack of communication and delay in getting back to you. This is not the level of service we aim to provide, and I understand how frustrating this situation must be for you. I apologize for any inconvenience you've experienced, and we are committed to regaining your trust and ensuring that your expectations are met. Thank you for bringing this to our attention, and we will be in touch with you soon to provide an update on the progress of your case. Once again, I'm sorry for any frustration you've faced, and we appreciate your patience as we work to resolve this issue. Sincerely, Mandy W. Dog Academy [email protected]

Response from DogAcademySep 15, 2023

Hello, Thank you for your feedback. We apologize for your disappointment with our course. We've issued a full refund to address your concerns. We'd also appreciate the opportunity to speak with you further to gain additional insights and feedback. Your input is invaluable as we strive to improve our offerings. Our customer support team will be reaching out to discuss other training options. We hope to help you find a suitable solution for your puppy's separation anxiety and wish you the best. Thank you again for the feedback!

Response from DogAcademyAug 22, 2023

Hi Kristine, Thank you for sharing your thoughts about our training program. We apologize for any frustration you experienced and appreciate your honesty. I have issued you a full refund for the course, you should see it reflected in your account in 3-5 business days. We're sorry our materials didn't meet your expectations and for any confusion with the certification process. Your feedback is crucial for improvement. We're continuously working to enhance our resources and value your perspective. I would like to discuss this further and maybe you can provide more details on the technical issues you were having. I would really appreciate your time. Thank you! Sincerely, Dog Academy Customer Service

Response from DogAcademyAug 10, 2023

Thank you for sharing your thoughts about your time with Dog Academy. We appreciate your feedback and take your concerns seriously. Regarding your compensation, our records show you submitted an invoice for services on 8/9/23 at 2:31 pm CST with a 24 hour payment window, and your payment was promptly received a little over 4 hours later. We hope this clarifies any misunderstandings about non-payment.