DogAcademyReviews of dogacademy.org

Response from DogAcademyMay 3, 2024

Hi Christy, I appreciate you sharing your perspective, and I'm sorry to hear about the challenges you faced during your time with us as a virtual trainer. While I understand your frustration, I want to assure you that our intention is never to silence legitimate concerns or suppress freedom of speech. I apologize if you felt otherwise. Regarding the discrepancies in your employment tenure and the assertion about our hiring and firing practices, I want to clarify that we take the accuracy of such statements seriously. We strive to provide a fair and supportive work environment for all our employees. While I regret any miscommunication or dissatisfaction you experienced during your time with us, it's important for us to ensure that the information presented is accurate and reflects the reality of our operations. I'm glad to hear that you've found a new opportunity, thank you for your contributions during your time with us, and I hope you find success and fulfillment in your new role. Sincerely, Mandy Wahl Operations Manager [email protected]

Response from DogAcademyApr 4, 2024

Hi there! I am unable to locate any order information with the name attached here. Could you please reach out to us via phone or email? I would love to discuss this with you and see how we can make it right.

Response from DogAcademyMar 29, 2024

Hello! I would love to hear more about this, to see what I can do to help. Could you share some information with me, so I can reach out?

Response from DogAcademyMar 29, 2024

Hello! I would love to hear more about this, to see what I can do to help. Could you share some information with me, so I can reach out?

Response from DogAcademyMar 18, 2024

Thank you for taking the time to leave us some feedback. I apologize if you are having a difficult time with the course. You are welcome to call our customer service line at 605-223-1971 for assistance with the course.

Response from DogAcademyMar 29, 2024

Hello! I would love to hear more about this, to see what I can do to help. Could you share some information with me, so I can reach out?

Response from DogAcademyApr 9, 2024

Hello, Thank you for sharing your feedback; we value it greatly. After reviewing the video of your virtual session, we can confirm that it indeed lasted the allotted 30 minutes, and you remained for the entire duration. Upon your complaint, we promptly issued a refund within the hour of your request. While we regret that your experience didn't meet your expectations, we want to assure you that we provided the service for the agreed-upon duration as promised. If you would like to discuss this matter further, we're more than willing to do so. Thank you!

Response from DogAcademyFeb 14, 2024

Hi Ellen, We understand that redoing the videos may feel frustrating, especially when you believe your dog's training achievements have been demonstrated. Our aim is not to undermine your efforts but to ensure that we present your dog's skills in the best possible manner. Consistency and quality are essential to us, and occasional retakes help us achieve this standard. We appreciate your dedication to showcasing your dog's abilities, and we want to assure you that every effort is made to capture the essence of those achievements accurately. Your input is valuable to us, and we will continue to work diligently to address any concerns and improve our processes. Thank you for your understanding and patience as we strive to deliver the highest quality training possible. Thank you, Mandy W. [email protected]