DoDo PackagingReviews of dodopackaging.com

I rarely leave negative reviews, but after this experience, I feel obligated to warn others. I've been running a product-based business for nearly seven years and have worked with hundreds of domestic and international vendors. This is among the worst vendor experiences I've had. We hired DoDo to produce 1,200 custom mailer boxes with custom inserts. In the beginning, communication was responsive and helpful, although there unnecessary urgency applied to close the order. Once payment was made, everything changed. Throughout production, we repeatedly requested status updates on the order. Multiple times, we were told that the order had shipped and was on its way. However, when we pressed for actual tracking information and more specific details, it became clear that those statements were not accurate and that the order had not even been fully produced yet. What followed was weeks of increasingly implausible explanations and excuses rather than straightforward answers. In one instance, after we requested a concrete update, we were told: "Due to a thorough cleaning at the production facility over the Weekend, the dust unfortunately caused Mr. Joshua to develop a bad throat infection and fever, so he’s unavailable today. Even then, he made sure to pass the update along to me so we could keep you informed." On multiple occasions, the person who supposedly had the information we needed was suddenly unavailable whenever we requested specifics. Rather than receiving clear answers, we spent weeks trying to determine the actual status of our order. The project ultimately arrived over one month late. To be fair, the exterior mailer boxes themselves were good quality. The inserts, however, were virtually unusable. The inserts were made from extremely flimsy paperboard that began failing as soon as products were inserted. Even more concerning, one compartment that DoDo had specifically assured us would securely hold a product in place was delivered as what can only be described as a paperboard hammock with open sides. Despite being explicitly told in writing that this piece would be a structure that would hold the product securely in place, it could not perform that basic function. We documented the issues in detail and sent a thorough written explanation. When DoDo requested a video, we provided one that clearly demonstrated the failures and made the problems unmistakable. After that, communication effectively stopped. Despite multiple follow-ups, we never received a meaningful response, resolution, refund proposal, or even an acknowledgment of the issues. Manufacturing delays happen. Mistakes happen. What separates good vendors from bad ones is honesty, communication, and accountability when problems occur. In our case, we experienced inaccurate status updates, missed deadlines, unusable components, and ultimately no meaningful attempt to resolve the issues once they were documented. There are countless packaging manufacturers available today. Based on our experience, I would strongly encourage anyone considering DoDo to look elsewhere.

We paid in full for custom gift card sleeves and received the wrong size. The order was produced and shipped without our final written approval, which made the product unusable for our business. After repeated follow-ups, a full refund was agreed to in writing. However, weeks later, no refund has been received and our emails are no longer being answered. As a small business, this has been extremely disappointing and financially stressful. Based on our experience, we recommend proceeding with caution and ensuring all approvals and refund terms are clearly documented before making payment.

This company is unbelievably bad we made a order and paid a extra 250 pounds to fast track the order. Since then are order is over a week late communication has broken down nobody answers the or emails and we have still not received are order.