DocTranslatorReviews of doctranslator.com

click bait =((

Hidden membership fees. This is very bad company practice and borderline fraud. To be fair, they apparently mention it somewhere in the fine print. I guess they make a good profil on fooling/cheating their customers. I highly suggest to avoid this company.

A bit of context: I used DocTranslator to translate a one-page PDF into another language. I paid for that specific translation at the time, and now, about 13 days later, they're charging my card for a supposed membership. Bear in mind that I noticed the charge myself, there was absolutely no email or any explanation of an upcoming membership charge. I only noticed my card was charged through my bank's app. If it was not made clear already, I did not willingly sign up for any subscription. If I did, it was hidden or displayed in a way that made it easy for users to overlook. These are very shady practices for any company, which is why I'm writing this review (something I don't typically do). My suggestion is to not use this app. I've requested a refund for what happened to me, and I will update this review if the support team gets back to me. UPDATE: Support refuses to refund me and instead uploads a picture of the terms where the user "agrees" to the subscription. It is, in fact, in the small print. Again, I'm not the only user in this situation. I would advise anyone to stay away from this company and its deceptive practices to get your money.

I tried with one document and paid for it. I didn't received any bill then they withdrawed USD 54, 47 ( PRO) so the max....without send me an e mail for confirmation. Impossible to reset password and access to account! Scam!

Used it once for a scanned document and it totally botched it. Made my document unreadable. 2 weeks later I com to find out that they have charged me 16 dollars for some weird "storage" subscription. Asked for a refund and was denied

Malísimas las traducciones, además en teoría una traducción gratis, y luego por 10 meses me hicieron cargos en la tarjeta, lamentablemente me di cuenta recién hoy.

They couldn't translate my document. Which is fine. I asked for a refund (it was only 2.00) and they refused. But then they billed me for another month. And they refuse to credit my bank. I have contacted them numerous times and they refuse to do anything.

This service has no way of just getting a translation, without a mandatory $14.99/mo "storage" fee on top of it (after a 14-day "trial period"). This is true even if you have 1 or 2 small translations. You always have to check out and then unsubscribe.