DocTranslatorReviews of doctranslator.com

pay $2 for a 7 day trial because i need 1 document translated. still have to pay $208??

pay $2 for a 7 day trial because i need 1 document translated. still have to pay $149??

Fraudulent webpage When you sign up, you can read: What's included? Everything! AI Document Translation Machine Translation (Google AI) GPT & DeepL Quality Translation Professional Human Translation OCR for scanned documents Preserves layout & formatting After you have signed and made your trial period payment it turns out there are limitations and that they want more money. When I 10 minutes later ask for a refund and close the account I get the answer it is not the company policy. And that the terms are provided on their web-page. I could have paid more to get the job done, but why cant they be more transparent about the limitations on the sign up page. I have found another price page now on the site......but why not explain the terms on the sign-up page? Fraudulent I call it.

Op de site staat dat je zonder probleem weer op kan zeggen. Niks is minder waar. Of je eerst ff je password wil veranderen anders kan je niet afzeggen. Wachtwoord gewijzigd en nog geen cancel kunnen doen. Ook kan je in de proefperiode maar 3000 woorden vertalen!

Trial costs USD 2, they don't mention it does not include any translation, for translations you have to pay extra

I translated one document. What I didn't realize was that I had inadvertantly signed up for a storage space. It was 3 months before I noticed and asked for a refund. The email response was terse and unhelpful. I just received another charge on my card!!!!! I've logged and tried to cancel this. If it happens again, I'll have to try some legal route.

This looks like a scam disguised as a translation service. I used DocTranslator ONE time to translate a document for my child into Czech. The translation quality was awful, but fine — I thought I wasted a few dollars and moved on. What I didn’t know was that they quietly enrolled me into a recurring subscription and started charging my card $14.99 every month since February. Almost $60 was taken from my account without my knowledge for a service I never used again. I never intentionally subscribed to anything. I came for a ONE-TIME translation service, not a hidden monthly membership. Their support claims the subscription terms were “mentioned” somewhere during checkout. That is exactly the problem — if customers keep missing it, then it is clearly designed to be unnoticed. Charging people repeatedly after a one-time purchase without obvious and explicit consent is extremely deceptive. No reminder emails. No clear warning. No obvious confirmation of recurring billing. Just silent monthly charges. When I contacted support, they refused to refund anything and hid behind their “company policy.” After reading other reviews, I realized I am far from the only person this happened to. Be very careful with this company. Check your bank statements after using their service because you may discover months later that they have been quietly taking money from your account.

I wanted to translate a document and registered, becaus of a "register for free" button. Thinking that the service has a free service frame. After confirming the Email, I could not enter the site, without choosing a payment plan. Very decieving. This is the text on the website: Use your email or another service to continue with DocTranslator (it’s free)!