Ronald
Suspicious billing practices
I really didn't get what I expected in a Tenant Notice to Quit document. It might be an okay service for some. My complaint is their billing. They are in stealth mode on charging their subscription. No sign on email. No notice of monthly billing. No confirmation my cancellation attempt was successful. The cancellation returned nothing but a circular reference to cancel. I sent 2 emails to support and have not received return emails acknowledging them. It is ~8:30AM EDT and perhaps they are not staffed in the morning. I fear DocDraft would be happy to bill monthly for no services to any gullible victim.
Response from DocDraftOct 21, 2026
Hi Ronald, We are so sorry to hear that you had a negative experience using our platform, and it is certainly not our intent to lock customers into a subscription that they do not want. We have automated emails set up for all of the above, and will immediately look into why you did not receive any of them. As for the subscription, we would be more than happy to cancel your subscription and issue a refund for last month. We will reach out at once but since we only have your first name, if you could follow -up to [email protected] mention this Trustpilot exchange, we would greatly apprecaite that. Thank you for using DocDraft and for the trust you placed in us. We look forward to trying to earn your business in the future and remedying this issue.




