DNN SoftwareReviews of dnnsoftware.com

I had a superb customer service experience with a representative named Chad Weiss, which is why I am writing this review. My opinion of DNN as a CMS has actually improved as I have become acquainted with, and learned to work around, its idiosyncrasies. Nevertheless, I do find some of its quirks frustrating, including the fact that it is occasionally difficult to implement revisions to heading tags that should be simple without breaking the design. Nevertheless, I am starting to make my peace with a design-driven CMS in a content-driven age.

There is no easy way for users to preview a test site, and then load it to production. We have only found that you must look at each page and then publish or not.

DNN software has met most of our needs overall but..... We’d like more testing on the upgrades and patches that you supply to avoid rollbacks and issues. One suggestion we'd really like to make to you is to provide some in house skins in the DNN store that are approved, tested and built by you. We would know then that they are compatible with your product and DNN approved. We would also like you to review the templates and items that are put in your DNN store for quality and that a solid and a consistent product is delivered to us. For both the non Evoq and Evoq systems. Please expand what is offered in your store and flexibility in design and layout. We have a hard time browsing your store and finding items that meet our needs or that are compatible with the latest version. We also have paid good money for skins which vanish and we are left scrambling to move them to a new skin that is compatible with the latest upgrades - very frustrating. We'd like some flexibility in design and layout as well as some flexibility with the Evoq side of things. We are finding that since we have many sites on DNN that we need the flexibility in adding some Evoq permissions an editor and manager is very limited. It would be nice to have the ability to add a few roles of our own using that bar. Documentation - seriously lacking. Forums need to be kept up to date, written documentation is hard to find, reference documentation on how to utilize a skin and modules is very hard to find and frustrating. We need documentation for all levels from the user to the developer. We are paying for pro level support and we have an email address and its difficult to get a hold of you. We would appreciate having better support options since we are paying for this service. We find that dealing with the developers of the skins is much faster and we can resolve issues quickly through them. I'd suggest following the model of a solid CMS (wordpress etc) with sanctioned skins and a solid CMS front end for the end user that is easy to train someone in. It would make things so much easier. We do appreciate your webinars that you offer but it would be nice to have some dedicated more to skins and modules to assist us. Also some basic ones that we can use for training our staff.