Dun & BradstreetReviews of dnb.com

Dun & Bradstreet has caused demonstratable financial harm by misrepresenting my company's credibility. My company has operated continuously for more than a decade, does $1.6M of business each year, and has hundreds of thousand of dollars of credit with banks and vendors. My personal credit score is over 800 and my business is just as credible. Yet, D&B gave my company a bad credit rating that has deterred several companies from doing business with us. I logged into our business profile and found that our credit rating was based on only $200 of recorded transaction history, half of which was false. This is objectively insufficient to establish any credit rating at all. Then, they tried to get me to pay them a bunch of money to review statements and improve our credit rating. It should be illegal to misrepresent the trust of any business unless they have the data to back it up. As far as I'm concerned, if they want to give my company a credit score, they can audit us on their dime.

The absolute worst most ignorant and most unhelpfully deceptive company I have ever dealt with in my 50 years. Almost criminal the way they never answer a phone call, return an email or have no methods to ever update a simple address online, it's just an address. Why make it so difficult? They outsource everything, and they are even worse. I spent an hour waiting to get through to someone that advised they don't even have the systems to update the address and that it may get done in a month's time. They never did it and never sent any confirmation or follow up. I emailed them 10 times, and they never responded. And they and Google have breached the Privacy Act by altering my correct business address to an old private address without my authority, for no reason whatsoever, without any request or confirmation! How could their outsourced team not have access to the database? That's the basics of any business since the 1960's! Because they fired their old outsource team Illion/Experian/Equifax, which were actually OK, and introduced a cheaper alternative, which is even harder to deal with, that doesn't have access to the database... This is without a doubt the absolutely worst company I have ever experienced, and the government does nothing to regulate them. I'm sure their automated support person will pop in chat and go, "Oh, we are so sorry you feel that way", but they will never help anyone, ever. I also emailed every single support team email around the world, and guess what? None of those email boxes which are staffed responded either! The worst company ever experienced... Akin to living in purgatory. Please contact feedback-reviewsatdnb.com— A response from D&B? Well, I have already sent a response to all your emails, and still no response from your support team 45 days and counting! A miracle they finally responded, and guess what they said: "We can't change the address; speak with Asic they change addresses!" Unbelievable...

The most pathetic company you could ever have the displeasure of dealing with. Simply trying to change the address associated with my DUNS number and cannot get a single response in a month. They claim to response to your case in 11-14 working days but it's been triple that for me and still no response. If people weren't forced to use this pathetic organisation for this ridiculous DUNS number nobody would. I can set up a whole company with all government issued numbers in a number of days, why I can't even get a reply to my case is beyond a joke. Incompetent idiots.

The worst customer service I have ever experienced. They called me twice. I didn't answer. I had a feeling they were scammers and when I called them back on the main phone number on their website I couldn't get through to the staff who tried to call me. And everything I heard is about subscription and aggressive sales method. They said their D‑U‑N‑S Number is free so no need to subscribe. Someone please tell me how to deal with them.

Nothing is free anymore. You can't even request a DUNS number for free anymore. Sure, let's create a login so we can track that you already requested your 1 free lifetime inquiry. What next, we're gonna have to pay per number??? Useless information anyway. Cannot fathom why anyone willingly puts effort, time and money into this.

Absolutely shocking service and completely broken systems. I paid £354 for "D&B Credit Insights - Plus" on 7th August 2026 (SKU M14767) because I have an urgent business deadline with SBS. Despite taking my money weeks ago, their automated system completely failed to link the product to my account profile. When I click the official "Access My Account" button in their confirmation email, the portal gets stuck in a glitchy loop that dumps me into a blank marketing dashboard trying to sell me "Buyer Intent" ads. I cannot access the credit data I legally paid for. To make matters worse, their Digital Service Centre rejects my login credentials entirely. This is the exact same provisioning error they put me through last year. They take your money instantly but lock you out of the actual software. Fix my profile entitlements immediately.

I can not fathom why so many businesses use D&B. I've dealt with so much inaccurate data/reports over the past 5 or 6 years of running start-up companies. I've had one false report ding a company I worked for which led to losing a large deal. I could not get rid of the inaccurate report even with a direct response from the company who filed it saying it was made in error. I don't think you can persuade me that this company is NOT a scam.

Fly by night company that posts your private information online without clearly informing you about it before. If you run a home business, and register with DNB they will publicly list your home address and name on the internet for anyone to view without a clear disclosure first.