Carlos L.
Terrible service
Their website is archaic, unintuitive, and clearly built for a pre-digital era. Basic validation, inline corrections, or post-submission amendments simply do not exist. The process feels less like interacting with a modern data provider and more like navigating a bureaucratic relic that survives purely because it has no real competition. What makes this worse is that D&B knows it is a gatekeeper. Banks, vendors, and government entities still require DUNS numbers, yet the company operates with zero urgency, zero customer empathy, and zero accountability. Any other business with this level of friction and incompetence would have been disrupted years ago—but D&B continues to exist because the market has been forced to rely on it. Requiring customers to restart an entire application over a missing “LLC” is not compliance, it’s operational negligence. For a company whose core business is supposedly business data accuracy, their own processes are shockingly fragile. This was a complete waste of time, entirely avoidable, and emblematic of a company that has not modernized its systems, thinking, or customer experience. The only surprising thing is that there isn’t a serious alternative yet—because the bar to do better could not be lower. Avoid interacting with this company unless you are absolutely forced to.
Response from Dun & BradstreetApr 13, 2026
Hi Carlos, we’re sorry to hear about your experience and understand how frustrating process rigidity and validation requirements can be. While certain verification steps are necessary, we recognize the need to make these interactions clearer and more user‑friendly, and your feedback is appreciated. We’ll share your comments internally as we continue working to improve our systems and customer experience.