Dun & BradstreetReviews of dnb.com

Horrible, I phoned to get a duns and the girl I spoke with was incredibly uneducated. She took my business name and asked a couple questions, and said if I was approved after they did their verification check that they would be in contact. 6 weeks later, no contact! I even specifically asked her what kind of documentation or info I could offer to help the process along, and she told me it was a secret how they verified businesses so there was nothing I could provide. This girl was very wrongly trained, as after waiting 6 weeks and not hearing back, I looked more into the application process, and you can apply online and submit 2 verification business documents, and online it is very specific what you need. I find it incredibly strange this girl I spoke to was so cryptic about the verification process, and in return, I wasted 6 weeks waiting for a duns that would never come due to the incompetent training with their business.

Our credit signal automatically renewed without any advanced notice and was taken out of our checking account. When my CFO called to cancel our renewal they stated it was complete, but were very rude. One week later after not recieving a refund in our business checking account I called credit signal customer service. I spoke with two customer service representatives and they were extremely rude. When I asked for verification of the conversation, the representative stated- you will get an email. I then told her, "Ashley", how we did not receive a confirmation email last time and we did not receive a credit. She sighed and said fine here is your confirmation number. I will never do business with this company again.

So disappointed in this company, but more specifically Ben Bradley, the "Customer Success Manager". We were having a very civil conversation about cancelling our subscription but he wasn’t hearing me out so I very politely asked him to speak with Nate Calvert or another supervisor two different times and he blatantly ignored me... as in, he paused and didn't respond to my question and started talking about something different, disregarding my question completely. Then when I asked a third time I said “I’ve asked twice now to speak with Nate or another supervisor, can I please speak to him now?” and he said, “I’m not going to transfer you to him”. I said, why? And he said “He’s not next to me. He’s going to say the same thing, he told me to offer you 25%”. I said “that’s okay, I’d still like to talk to him if you could please transfer me to him” and he said “I’m not going to do that. I’ll copy you on an email and you two can connect at a later date” and I said “no, I would like to talk to him now” and while I was saying that he HUNG UP ON ME. I’ve never felt so disrespected by a vendor before. I was so upset. I cannot believe he is still with the company after disrespecting a client so much. Do not treat someone like that who you want business from. SO upsetting.

Dealt with a salesman who was ok to start with but when I followed up he contacted me and acted in a very brusk manner so decided to place our business with another provider.

I deal with lot of companies for regulatory compliance purpose. If you check the D&B database they have duplicate DUNS number for many companies. They don't mention address properly, even after companies provide then correct address. If someone contact D&B for for updating address they will ask to buy their rating package which cost more than thousand dollars. It is really surprising why federal agencies have tie up with D&B! The company who cannot maintain its database properly how they can rate or evaluate other companies business. Really worst global company on whom federal agencies are relying.