DnacompleteReviews of dnacomplete.com

My kit was received March 17, 2025. Still no results. See my message to BBB. Better Business Bureau: I have reviewed the business's response to complaint ID# 23550247. However, I do not consider my complaint resolved. While the company states my kit requires reprocessing, I have become aware of numerous identical complaints circulating on social media. These complaints detail customers receiving the exact same auto-reply and facing extended waiting periods, some dating back to December of last year. The common explanation provided is that their kits also require "reprocessing." A six-month delay for DNA whole sequencing is excessive. Furthermore, the fact that so many customers are receiving the same response suggests a systemic issue rather than an isolated incident. It appears this business is employing delay tactics and not providing adequate recourse for its clients. This raises the question: Isn't addressing these very issues—delay tactics and lack of customer support—a primary function of the Better Business Bureau? The consistent pattern of complaints suggests a concerning business practice. Given the widespread nature of these issues, it does prompt the consideration of whether further collective action, such as a class action lawsuit, might be necessary to address these concerns.

It’s been more than 18 weeks and no response. This is a scam, buyer beware.

I spent almost a thousand dollars for two credits of full genetic testing. I sent the samples in a timely manner and in accordance with the instructions provided by DNA Complete. Five months later and I haven't heard anything. Customer service is non-responsive.

Multiple issues with this company. I bought the $1000 full DNA kit. First, the kit gets lost in the mail and after weeks of correspondence, the company charges me $30 for a replacement. I received the replacement kit and sent the completed kit back and still have not received any update that it had been received at the facility. I try to log into my account and am now locked out, with a cue to log in with an "authenticator app" that It never asked me to set up for this website in the first place so I am completely locked out of my account with no option to bypass the authenticator app or set up the 2 factor authentication. Would highly recommend you steer very clear of this company.

Ordered my Test early February 2025, they received my swab on 2/27/25. I emailed them last week at the 12-week mark and this was their response. Thank you for reaching out. At this time, we do not provide ETA's or (TAT) due to the amount of quality checks throughout the sequencing process. Once our bioinformatics team, has finalized and released your report an email notification will be sent to the email address on file.. When I bought this test, it said 6 to 8 week turnaround. Now it does not show any amount of time on the website. I would never recommend this company and wish I never gave them a dime.

Week 13 and no results, was quoted 5-8 weeks when purchased. Buyer beware !

When my husband and I analyzed our family's sequencing data (partially using Nebula's tool, but also on our own as my husband is a senior computational biologist with these skills), we realized that the (expensive) sequencing data was significantly contaminated with a Strep bacterial genome, so many of the things that Nebula was classifying as potentially "pathogenic" mutations in our daughter were actually not even human DNA!! They haven't responded to any of my reach-outs, but this is a really horrible look for a company whose core competency should be the ability to accurately sequence human DNA and screen out obvious contamination. And extremely frustrating and stressful for parents that paid a ton of money in hopes of looking for (accurate) answers in their kids' DNA. I'd avoid DNA Complete (Nebula's new name) and look for other providers.

Never received any results even after 18 weeks, despite the 12 weeks timeframe advertised when I bought my kit UPDATE: 30 weeks now and no results or meaningful updates from them. Convinced they are fraudulent.