DnacompleteReviews of dnacomplete.com

Do not send them your money!! I did 8 months ago and have nothing to show for it. They don’t even answer when you write and won’t return the money. My money is probably going to bankruptcy lawyers right now. Dnacomplete is a scam. They’ve changed names at least once. It used to be called Nebula (that’s where my money is right now, in a nebula somewhere), but that went bankrupt, run supposedly by a Harvard prof (George Church). You might have seen him in the news lately promoting his latest self promoting crap about cloning extinct larga mammals. Well, I guess Harvard should look into an ethics investigation for this clown.

18 Weeks, same story. Poster child for poor, unethical, and barely legal business conduct.

Sent in sample on January 28th, 2025. It is now August 15th, 2025. The company refuses to give a refund and refuses to give any status updates regarding the processing of my sample. They just keep saying "delays", "quality issues", "we need to reprocess", "we can't give you an estimated timeframe", "we don't issue refunds for delays". Make no mistake, this company will steal your money. Go read all the complaints on the Better Business Bureau website. I am trying to get a refund from the fraud department at my credit card institution. They advertise 5-8 week turnaround time and I followed the instructions to collect my sample EXACTLY. There should be ZERO quality issues. This company is a scam. How are they even allowed to legally operate with so many complaints of being a giant scam?

Im disappointed and frustrated! I strongly advise others to steer clear of this company. Despite their promises, they’ve failed to deliver even the most basic service. My sample has been sitting with them for over five months without any progress or communication. I’ve reached out multiple times and still have no clarity on when — or if — it will be processed. I trusted them with $1,000 and my DNA and have nothing to show for it. Please do your research and choose a reputable provider that stands by their commitments. This experience has been incredibly disappointing and costly.

Clearly a scam. DO NOT purchase.

Spent over 500 dollars on a test 7 months ago emailed them no response put in a complaint with BBB. They are a joke can’t understand how this company gets away with this. I guess that’s the world we live in. It’s a shame and they call themselves scientist. Don’t deal with this company you will be sorry

I would give it 0 stars if I could. $1000 completely down the drain. Our kit has been sitting in their lab for 32 weeks now with no sign of ever being tested. Trying to get a refund is hopeless. Their emails are passive aggressive and lack any info on why this expensive product is taking so long. There is absolutely no expected timeline at this point. I hope nothing but the worst for this absolutely garbage company.

I'm sorry we didn't read the comments before buying (we trusted a friend that did the test and receive the results) but seems to be the only one that actually received them. We sent the package in January and the same reply as the others,: there was a problem, this doesn't normally happen... They don't refund because they keep telling us it's arriving and it's not. We will sue the company.