DnacompleteReviews of dnacomplete.com

The company is owned by ProPhase Labs. If you look at the Q2 2025 financial results, you can see that Nebula/DNA Complete have had their equipment sold and leases terminated. They no longer can operate. This company is selling services they cannot provide. Scammers: Ted Karkus and Jason Karkus.

This company is a complete scam, they have had my sample at their lab for four months and have done nothing with it. I realise that my money is toast so I have told them to cancel out my subscription as they will never be getting anymore of my business. Regrettably, I did not do due diligence and did not know their shockingly bad reputation before ordering the full kit, "Caveat emptor!".

No results after 4 months. Don't trust them with your money, or genetic material.

They are a complete fraud, I notified my TD bank and they have refunded my VISA the $740 dollars I paid to DNA Complete. DO NOT BE SCAMMED again.

18 months and no results yet. Bought my kit when they were Nebula Genomics. The reviews back then weren't so uniformly negative and the price was reasonable. After about 9 months they said they couldn't process my sample and I had to pay $40 to submit a new one. That was about 9 months ago and still no results. Their "refund" policy states "DNA Complete does not issue refunds due to delayed shipments of kits or deliveries of kits, data, or reports." But I would say that they are only "delayed" if they ever do anything, so far I have no indication that they have.

They are a scam. I uploaded my ancestry dna data and they claim results can take up to 7 days. They charged me 19$ - 7 days went by and no results. I spoke with 2 different people via email. They told me to re upload my data and it would work. 7 more days went by and still nothing. I reached out multiple times through the contact support section on their website and no one has responded. This company is terrible. They wont refund your money and they wont help you

I've been waiting for 5 months!!! The support service says the same as everyone else!! I have to wait!! From the previous comments I understood that I'm not getting anything - no result, no money!! Can someone tell me which company in America still does such tests? so as not to be deceived!! It is very necessary to do such a test! Thank you all!

Company is a scam , they take your money and then never send you the package. They put the incorrect address and now take no responsibility and will not refund $3000