DnacompleteReviews of dnacomplete.com

I’ve been waiting 1 year for my DNA test results from this company—nothing delivered, only excuses. Now they’re trying to charge me again for a service they never provided. Stay away from this company. They take your money and give you nothing in return.

Paid $1200 for Nebula Genomics service in August of 2024. Was told first sample failed, then resubmitted another sample. Now, 8 months later they refuse to refund me by claiming it is being "processed" even though sample is just listed as received and has not even progressed into DNA extraction. Meaning it is frozen away at best.

After 7 months with no progress, no updates, and the company refusing to provide any evidence that they had even started, I won a chargeback case with my credit card company. Now, 10 month after purchase (and the company still reporting that the sample is "in processing") I submitted a written directive that they destroy my DNA sample. They flatly refused and claimed they would "continue processing." I'm fairly certain this is illegal and a tort. If any lawyers out there are looking to get a class action going against this company, please do! There are many of us who would join. I greatly worry ProphaseLabs (the owner) is looking to sell people's genetic data/samples along with the DNA Complete company/scam itself. Contact the FTC, folks, and your state attorney general's office!

Paid for and sent sample in August. Still waiting mid November.

Been waiting 4 months + for results and the company can't give me any updates on estimated completion non the 100x sequencing I ordered. This was wasted money and if you're reading this, use another service because this company is a either a complete scam or incredibly incompetent.

Ordered 3/26/25. On 10/20/25 after many emails, company rep said that they still can't tell me when I'll get my results. I think "never" is probably the date at this point.

I have been waiting for results for many weeks over original 12 week period it stated on website (now removed) and when chasing for an updated revieve the same generic email reply. Latest email recieved from them in response when questioning for a phone number states they don't offer phone support. Definitely seems a scam.

I regret using DNA complete. It's been over 16 weeks since they received my sample, and I'm just at the point of doing a credit card charge back. Fingers crossed I get my $$ back