DnacompleteReviews of dnacomplete.com

I submitted a sample in September 2025. The site showed that the sample was received and had passed quality and integrity protocols. After 8 weeks, I inquired about the status, and they said it was still being processed. At the same time, the site suddenly changed, becoming generic in its description of the sample's status. Several weeks and multiple checks later, the portal provided no further updates. At 3 months, I reached out to the support team, and this is their response: "Hello, Thank you for contacting our Support Team. We completely understand how frustrating this experience has been. Right now, your sample is going through a reprocessing step as part of our quality control procedures. This is necessary to ensure we deliver the most accurate and reliable results possible. Because this stage can vary depending on the specific characteristics of each sample, we’re currently unable to provide a definitive timeline for completion. Here’s what you can expect moving forward: If your sample meets all of our quality metrics, your results will be delivered to your account, and you’ll receive a notification as soon as they're ready. If your sample does not meet those standards, we’ll contact you directly to coordinate a recollection kit We genuinely appreciate your patience and understanding as we work to resolve this. Your experience matters to us, and we remain committed to providing you with the highest level of service throughout this process. Kind Regards, Kathie Support Team" Based on the other reviews on this site, I now understand that I might never see results anytime soon.

Sample was submitted 7 months ago and still no results. Their customer service keeps quoting “quality control” issues. They refuse to give a rebate.

I have paid for this test twice with NO results. I sent the second one to them in August -- four months ago. From other reviews, this company is a disaster. I doubt that I will ever get results or a refund. For a company backed by George Church, this is severely disappointing.

Order DNA kit (Order # 89698184) with analysis from DNA Complete powered by Nebula Genomics on July 1st, 2025, 12:14 PM and I still have not received the service after multiple follow ups. They sent the kit and we sent it in, but the analysis part as not been conducted and its been over 6 months and I paid $195 for service and it only should take up to max 6 weeks to get results. This is there reason: "As mentioned previously, your sample was affected by the lab-wide delays that occurred during our transition from our former in-house lab to our external sequencing partners. Your sample has been rerouted to our primary sequencing partner and is currently in active processing at that facility. We are continuing to monitor its progress closely."

If i could give zero stars i would. Never received report. Its been more than 6 months! I assume they stole my money! Do not fall victim to this scam.

i bought 2 DNA Complete Pro package at $995 USD each. it has been 6 months in the processing... and still no results availalble yet. i contacted support, they said "we are sorry" so i asked for the membership portion, their package comes with 1 year membership. i was told that membership start WHEN the PACKAGES are bought. which means, to this date, i have lost 6 months of update reports. i am thinking to file in a complaint and ask for a refund WITH MY VISA card. as i paid a service that i have not still received.

I’ve read the reviews and I’m experiencing the same problem. My sample has shown “processing” for four months with no results, and customer support says there is no promised processing time. How can a company operate and charge fees under these conditions? I found this if anyone wants to file a complaint: ReportFraud.ftc.gov, IC3.gov, CMS CLIA

DNA Complete is a terrible company. You would be wise to get your DNA sequences elsewhere. It's been 8 months or so since I sent in my kit. They continue to take peoples' money knowing that they can't service customers. If you Google them, you will see their financial troubles, they claim to have a lab partner at the moment but there were at least periods of time that they didn't, etc.