DNA Diagnostics CenterReviews of dnacenter.com

My experience with DDC has been HORRIBLE! I paid $2,000 for an early prenatal test. First, they didn't have anywhere even remotely close to my zip code who could preform my blood draw, so I had to have a friend do it in her house (she is a phlebotomist). I paid extra to have an expedited result. It took over week and a half for them to give me results when they promised 3 days. They were able to warn me it was going to take a day longer than anticipated and apologized, but it ended up taking 5 days longer than anticipated. Not to mention I couldnt reach any of them because their "system was down". I am sitting on hold going on 22 minutes right now as I type this. I had big decisions to make in this time, so not having the result when promised was HUGE. I have spent hours of time on hold with this company trying to get answers over the last week. Finally, they answered my call Friday afternoon and gave me details to log in and see my results. The results are one page long and doesn't even have my name on it. What did I pay $2,000 for!?!? I am beyond upset. I have no confidence that these results are even mine. I did this to have peace of mind and am now more stressed than before. I want my money back.

Scam alert! So these people acting like they're innocent and I'm writing a review to let you know that these people are not going to look into what they say I will never see my money just like the hundreds of other people that they scammed will never receive their money and until they are prosecuted to the fullest extent of the law and taking off the streets it's going to continue to happen I encourage nobody nobody to go to these people these people are horrible people and it's mainly a criminal Enterprise consisting of women I've never talked to a man on there so these criminals are all women with no hearts they're soulless. They stole $34 from me they charged another gentleman 250 for the same test they charge another gentleman 600 dollars for the same test and stole his money you can read that review on Google reviews under their telephone and name and number and the Google reviews of this place there's a bunch of fake reviews on here that they probably most likely wrote their self or paid somebody to write I only seen my review and another person's review that were legitimate on Google as well as the better Business bureau there's multiple fake reviews and then there's only a couple of real reviews on there the better Business bureau is in bed with these people so now you can't even trust a better Business bureau. And I'm not going to apologize and I'm not going to change my review on that these people are criminals and need to be brought down. And that's all I'm going to say these people reply back with fake sincerity these people have no intention to pay me back my money I will never see that money again. And I will never deal with these people again knowing that they stole $600 from one man and they stole $250 from an immigrant I will never deal with these people and I will constantly make people aware that they're running a scam plain and simple

If I could give 0 stars I would. I ordered a kit on 8/15. Never received communication about my order. My card was charged and has processed the payment. I called 2 days later and was asked for an order number. Number given (I'm lucky I took a screenshot of the last page of my order or I would not have had one). They couldn't locate my order in the system. Said give them the day because the old system was loading into the new system and I'd have my email with information. Didn't receive this. Called 8/18 to ask for my money back. The girl didn't have my order and had to ask me for my ENTIRE credit card # again, including expiration and security code. This is not information I wanted to give but had to in order for her to process my return. Here I am 2 days later...no return transactions are shown on my account yet. I still sit here waiting for my money. I'll probably have to dispute the charges and report everything to the State Attorney General. P.S. Ordered a similar test from a different company and immediately received confirmation and tracking information. Should be getting it in 2 days.

Absolutely shocking and disappointing service. Paid the extra money for faster result and have been told since Thursday that the systems are down and having IT issues. I’m sorry but for a leading company in this field this is a joke. A lot of money paid and still no further forward yet!! My result of this test changes a lot so it was very important. Would not recommend!!

Amazing this company doesn’t keep any results past a year. Seems like if the test results has any questions connected to it that a repeated test could be performed at a later date, but unfortunately that will not be the case. A lot of money wasted here.

I bought the kit because it advertised same day results on the front of the box. Once I started reading the directions it claims 3-5 business days unless you want to fedex or ups it over night. I paid $100 to overnight it before 10am Friday. Then I received an e-mail saying I wouldn’t get my results back till Tuesday by 7pm. When I called customer support I waited on hold for 50 minutes only to be told that I had to pay for express services prior to sending it off. I said I’ll pay whatever you want right now! They had my tests at their lab already but I got absolutely no help. I’m very disappointed in how this all played out and I’ve missed out on 5 days with my possible new born baby.

We paid almost $500 to get a half-sibling test done and was told that we would get the results in 3 days! This has been so emotionally traumatic!! The company was apparently a “corporate account” so DDC wouldn’t share any info with us about our test and made us try to get a number from the corporate account guy. We never did get a number and then called back to DDC and still got no where. The whole process was a big scam and now we are out so much money and still no nothing because our test wasn’t done right! You work with scam companies like Fastest Labs of Pittsburgh and provide ZERO way to let us know if our test you did is legit? I bet you still have our samples too and probably doing research and selling our info and we never signed a release for any other company. Big scam!!!

Very bad experience. I paid for a Prenatal Paternity test through a third party company, that advertised 2 to 3 days results. Unfortunately, I didn't get the results back until 3 weeks. The results page has no Loci nor Alleles that was compared. I filed a dispute with the company after hearing from a DDC representative that stated if the samples were not received within 2 to 3 business days, I shouldn't have results. The third party company talked to me horribly, instead of suggesting new collection of samples that were not received within a reasonable time because of the storm in Texas. I know who my child's father is. I paid for the test for birth certificate purposes. I still have my ex husband last name and the actual father wanted his son to have his last name. The experience I have endured is unfortunate. Now I will have to get another test at my expense as well as an attorney.