DNA Diagnostics CenterReviews of dnacenter.com

Tweede test afgenomen bij dit DNA centrum en weer niet een uitslag binnen de gestelde datum. Erg teleurstellend.

Voor het luttele bedrag van € 200,00 deed ik de Y-paternal test. De uitslag was dat ik tot haplogroep R1b behoor. Nou, dat had ik al gelezen in de Libelle, want het is tegenwoordig algemeen bekent dat het grootste deel van de europese mannen tot deze groep behoort. Nadat ik dit kenbaar had gemaakt bij de "verkoper", kreeg ik als troostprijs een boekje dat ik zelf mocht downloaden en uitprinten, waarin het e.e.a. werd toegelicht over DNA-onderzoek. Waardeloos, dus geef je geld liever aan een goed doel.

Son puros charlatanes. Para empezar ningún negocio de Ohio hablan español. De donde salen estos tan buena onda. Negocio pirata?

I THINK THESE PEOPLE ARE A SCAM, THEY HAVE BEEN TAKING TOO LONG TO PROVIDE ME WITH RESULT AND CONTINUE TO DELAY THEM, THEY NEVER DELAYED WITH DEBITING MY CREDIT CARD FOR PAYMENT. I WILL BE CONTACTING THE BBB AND MAKING A FORMAL REPORT. I HAVE ALSO CONTACTED MY LOCAL MEDIA OUTLET

This company are scammers and mislead you into buying this By far the worst experience I've ever had No empathy no understanding no definitive answers not even a resolution Website states 4days for results, they have had my swabs now for 2 weeks and still can't tell me when I will get my results as their stuck in customs in the US NOWHERE on their website states tests are being shipped to another country So tbh time frames aren't realistic for problems like this when it occurs To top it off, requested a refund because to be Frank it's by far the worst company I've dealt with , they advised me they have to request the refund and I then have to wait for confirmation of the refund low and behold cannot give me a time frame for that either all tour get from the advisor is "I don't know" Shambles of a company scammers and not helpful This is so emotionally draining . It's life changing yet they couldn't give a dam!!!! don't waste your money.....I have no faith I'm even gona get a refund ....in which case if this does not happen I will be posting this allover social media.

Did anyone know DDC laboratory in USA? DDC company uk address but the laboratory based in USA Same Nurse with two different signatures on forms Please donot waste your time and money with this company looks big and stylish website but they can’t offer you good service there are thousands good laboratory in UK you don’t need your dna go to other countries

Let me preface my complaint with the following: 1. I checked the Better Business Bureau. There are three complaints about the delivery of results in the last two months alone 9/20/2021, 9/23/2021 and 9/29/2021. There are 42 that have been filed. How that equals an A+ rating is beyond me and incredibly misleading. 2. I have never filed a Civil Suit in my life, but I feel so strongly about the blatant incompetence of this company, their failure to meet their obligations under the contract, and the distress their negligence has caused all parties involved, that I am going to research my options in terms of a civil suit on behalf of my daughter. My concern: To provide proof that the father of her unborn child is actually her ex-boyfriend, my daughter paid 1300.00 to have a paternity test done. I am listed as a party who is able to receive information. This has been a sensitive situation since day one, as I am sure most paternity issues are. Initially, her ex-boyfriend missed two appointments to be tested. My daughter wanted her money back, but instead, she was informed by Mark Brown (Sp?), who claims to be a manager, that someone could go out and swab her ex if he agreed and the test could be completed. According to her ex-boyfriend, a woman did come out – with a child of her own in tow – to get his sample. He stated she took a picture of his license and swabbed him. My daughter contacted customer service and confirmed that the sample was taken. She was assured she would receive the results by Friday morning of the following week, which is today, 10/28. My daughter called at 11:00 a.m. this morning as she had not received the requisite email to get the results, nor was she notified of any delay. She was told that the woman who took the results from my daughter’s ex, never took a picture of his license. My daughter called the ex. He said she did. He provided my daughter with his picture ID, and she then sent it to the company. They said that violates a “chain” they have to follow, and they would try to “find” the person that swabbed her ex. Shortly thereafter she was informed they could not “find” the person who swabbed her ex. She was told they would have to do the entire test over. That is when she again got in touch with Mr. Brown. He stated that if both she and her ex signed a paper stating that they were both okay with a non-legally admissible sample and then they could get the results today. Both my daughter and her ex agreed. It is 5:45 p.m. she has not received the results, nor has anyone contacted us regarding the results. Mr. Brown does not answer her calls or emails. She has been distraught all day. Needless to say, I would suggest if you were considering a DNA test you go somewhere else. We received the results at 6:39 p.m. The “sincere apology” I see this company offer ad nauseum on the Better Business Bureau will not be enough in this case.

I was extremely frustrated and disappointed with this company and process. They showed no professionalism and a lack of respect for their customers. The overall process took about 2 months which was not the original process time that was communicated to me. After submitting my sample, I heard nothing from them for about a week until I reached out. After asking for an update on my case, I was informed they were awaiting documents from the other party involved. This was never communicated to me, and I fear it never would have been if I had not called. The documents were sent 2 days later and still no word from the company for at least 4 days. Again I reached out to ask for an update when I was told the documents could not be opened. Once again, the company and staff failed to notify me of this issue, causing more time to pass that could have been avoided. I resent the documents, only to hear nothing for a week. I reached out again, extremely frustrated at this point, and was informed they were still waiting on documents. Keep in mind I sent the documents to the email they provided me. I expressed my frustration about lack of communication and respect for my time and was told a manager would reach out to me. This never happened. Again, I sent the documents they needed to complete the process to a different email they provided. Several days went by so I reached out for another update. After waiting 30 minutes to speak with someone, I was asked to hold and then was hung up on. When I called back they said they were closed. Finally I was able to reach someone the next day, only to be told the process couldn't be completed until payment was made. Again, no one ever reached out to me to inform me of the information. When I previously made complaints I was told that not only would a manager reach out to me, but that I would be given a discount or partial credit for the troubles I experienced. I mentioned this to the representative on the phone and they informed me the sales department did not have my phone number. The amount of people I called and gave my number to was at least 5 so this was no excuse. I want to reiterate this is not about money. I had no problem paying the amount in full. It was the extreme lack of communication, professionalism, and respect displayed by the company and staff of DNA Diagnostics Center. This is by far the worst experience I have ever had with customer service. It was hands down one of the most frustrating experiences. I would never recommend this company to anyone and I strongly suggest you look elsewhere for your services. Given the importance and seriousness of the services they provide, I expected far better service and communication.