DNA Diagnostics CenterReviews of dnacenter.com

DO NOT USE THIS COMPANY. If i can give a zero star i would for this company, I ordered a peace of mind test and the presentation of the report looks very unprofessional and amateur. The report was presented on a paper with no letterhead and from someone with basic excel skills. The report doesn't state the names of the alleged people testing, and i am not even sure they tested the samples i sent. Not to talk of how hard it is to read the report.

If only I could leave no stars. Honestly, they owe me a star or two. This company is horrible. The two day result promise is a joke. They will not honor this at all. The customer service rep was rude and put me on hold for 5 minutes hoping I would just hang up on two different occasions. We have now been given a 4 day extension. Don’t buy this product unless you have time to waste and want to be treated poorly.

Terrible company!!!!!!!!!!!!!!! These folks all they want is the money. Their customer service are inept, they don't communicate among themselves they do not annotate what you tell them. They messed up the lab process so it set us back. Then there was another set back they never mailed me anything about it, I found out because I'm on top of our case. I called so many times and everytime I had to wait for about an hour then when I get someone on the line they act like they know what's going on but they don't!!! Even when they read the history on the case. Even a supervisor doesn't know what she's doing they tell you what you want to hear to get you off the phone. You wait for correspondence from them NOTHING arrives at the time they say will arrive....again I have to call to babysit them into doing their job!!!! Again I get lied to. The last thing they told me was on July 24, 2023 they sent by mail results. I'm still waiting!!!!!!!!!! They are inept. Do not care! Now I have to call them again to see what other issue came up. I asked to speak to a supervisor and the agent hesitates getting that supervisor on the phone. This is a sales company NOT A SERVICE COMPANY. The do not know how to handle paying customers the right way. I complained by email, thinking I was going to get a call back. Never got a call. The higher ups are in cahoots with the lower workers. DO NOT USE THIS COMPANY.

Test besteld en die arriveerde pas na 5 dagen....bij een ander adres in de straat. Telefonisch contact gehad, werd na 15 minuten in de wacht automatisch de verbinding verbroken omdat het bedrijf gesloten zou zijn. Dit was om 15.30. Volgens het bandje is het bedrijf elke werkdag geopend tot 17.30 Hierover een mail gestuurd, werd niet beantwoord. Kit was niet compleet, weer een mail gestuurd en nu belde het bedrijf zelf. Het materiaal zou nagestuurd worden.....ik wacht nog steeds. Vandaag mail gestuurd met daarin dat ik beroep doe op herroepingsrecht en mijn geld a 229 euro terug wil. Al met al heb ik geen vertrouwen meer in dit bedrijf.

Feel like these just want yeah money have made so many mistakes with my test saying they haven’t got my phone calls recorded plus a nurse come out and took photos which he shouldn’t have 895 for a test and I feel worse than I did before taking my test I feel like my test results are wrong I go into have the baby next week and not taking my partner in cause I feel like results are wrong I asked for a refund

the customer service is so sketchy, you have to sit on the line for at least 30 minutes or more to get ahold of one of them. i still don’t even trust the employees ive spoken to, they said they would send me an email to confirm they received everything they needed, and they have not. i do not have time to waste to get these results, getting the swab from the potential father was already extremely difficult and to not even get a notification whether my stuff has arrived is ridiculous. i believe their employees don’t even know what is going on half of the time and they are just saying random things at this point so they can get onto the next person, i don’t listen to anything they say. i’m supposed to get results by friday, fingers crossed this actually happens. you’d think with spending almost 2000 dollars that you would be treated better, especially with a topic as sensitive as this one. i called the other day with a simple question and the lady didn’t even hesitate to put me on hold so i could talk to the scheduling staff. my question didn’t even regard something being scheduled, i just wanted to know if my stuff had arrived at the lab, which i still don’t even know.

Uitslag is 1 A4tje met twee rijtjes getallen, waar geen hond wat van begrijpt. En dat voor €269,=

I did an at home paternity test sent it out on Monday tracked my package to their facility and it was delivered on Friday. I understand Saturdays and Sundays is a weekend so they might be close Monday came and went today’s Tuesday. Sent an email out to DDC and they said they have not received my package even though, USPS said it had arrived there on Friday. Did anybody else experience this?